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I had the lovely Kevin, helped me with a part exchange and made sure my new car was well and truly ready and in the best shape before passing it over to me. All paperwork sorted in house and you are then given a file with all information in for future. Thankyou so much Kevin !!
I had the lovely Kevin, helped me with a part exchange and made sure my new car was well and truly ready and in the best shape before passing it over to me. All paperwork sorted in house and you are then given a file with all information in for future. Thankyou so much Kevin !!
I had a great experience getting my new car from slaters! They were warm accommodating and they got the job done so quickly. I came in on Wednesday to buy the car, they managed to get a fresh MOT from on it by the next day and did the exchange on Friday. I was seen to by Dave and Michael who are a pair of top blokes not just great at their jobs but made it an enjoyable experience. On top of all that they gave me flowers. I fully recommend this garage to anyone as they have an amazing selection of cars, and an amazing team.
I have just taken delivery of a mini countryman from Slaters in Sunderland. I dealt with Michael all the way through, he was professional and friendly, responded quickly and answered all my questions, even though some of them were a bit silly! The customer care is amazing, they even delivered it to my door free of charge and with a surprise bouquet in the passenger seat well. Honestly I couldn't recommend Michael and Slaters enough, please check them out. My car is immaculate, perfect drive, priced really well and lots of checks done before delivery, full years MOT and free RAC cover with the option to extend.
I contacted Slaters about a car and lewis immediately got in touch , we arranged to view the car as i was off to London and he was such a professional, no pressure at all . I viewed the car and took it for a test drive, we agreed few bits to be done alloys sprayed etc I paid a deposit and the car went off for MOT and service , everything was so plain sailing , excellent communication and he kept me up to speed with cars progress, this car had just come in , such a lovely place , friendly staff and beautiful stock, this place i would definitely use again , i was even surprised with a bouquet of flowers and a hug , i have had no problems whatsoever with this car , the whole process start to finish, my husband was tempted to buy and he said he would buy there , no hard-sell at all .
I would avoid buying or using this company for repairs. Bought a car, cash purchase and it lasted 4weeks before it broke down. It cost over £300 to have it towed back to the company. It has took 7 weeks for them to repair it. They were not open, honest or transparent about the difficulties or time frames on when the car will be fixed. We were promised it would be completed on two different dates and it was not done. On the 2nd promised time no communication from the company to advise what was happening. The company only got in touch when advice was sought from citizen advice and had to progress through legal processes. Throughout the 7 weeks, there was very little communication from the company. We have constantly had to contact them for updates. They were unable to offer a loan car until the 6th week. I would hate for another customer to have to go through the stress I have experienced. It would have been helpful if the company were open and honest about timeframes and problems from the start. It would have been helpful for the company not to have promised the car would be repaired on two different dates. It would have been helpful if the company had rang us to say it wasn’t ready and why on the day they promised it would be. It would have been helpful for the company to offer a loan car before the 6th week.There company advised that they wished they changed the whole gear box and not just the part. They also said they were sending it to a specialist company to reprogram which apparently had shut. There was very little trust left with the company at the end of this interaction. The company refused a refund.
I would highly recommend slaters motor group & service Am on to my 4th vehicle with them 😍😍The best part about slaters motor group is there’s no fuss - no stress - no pain- The service team is amazing never any issues I would highly recommend
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Slaters Motor Group, Cars you'll love @ Prices you'll like
