Review Time
I’ve been testing Snov.io for cold email automation and overall, it's a solid platform. The interface is clean, campaigns are easy to set up, and deliverability features work well. Support has been responsive.
However, there are critical limitations for automated workflows:
1. No API/webhook access to see which contacts bounced or unsubscribed. For anyone running hands-off automation (connecting to CRM/databases via n8n or Zapier), this is a major compliance and deliverability gap. You cannot automatically clean your lists in real time.
2. No webhook or reliable event tracking for email clicks. This prevents triggering follow-up actions (like review requests or lead scoring) based on prospect engagement, forcing manual monitoring.
I’ve asked support and the product team about these, but was told they’re not a priority and there's no way to discuss them with the technical team. While I understand prioritizing popular features, basic webhooks for bounce/unsubscribe/click events seem essential for a platform in this space.
I’ve been testing Snov.io for cold email automation and overall, it's a solid platform. The interface is clean, campaigns are easy to set up, and deliverability features work well. Support has been responsive.However, there are critical limitations for automated workflows:1. No API/webhook access to see which contacts bounced or unsubscribed. For anyone running hands-off automation (connecting to CRM/databases via n8n or Zapier), this is a major compliance and deliverability gap. You cannot automatically clean your lists in real time.2. No webhook or reliable event tracking for email clicks. This prevents triggering follow-up actions (like review requests or lead scoring) based on prospect engagement, forcing manual monitoring.I’ve asked support and the product team about these, but was told they’re not a priority and there's no way to discuss them with the technical team. While I understand prioritizing popular features, basic webhooks for bounce/unsubscribe/click events seem essential for a platform in this space.
I’ve just set up my Snov.io account using my personal Gmail, and I honestly couldn’t be happier with the experience.Fernando from online support was absolutely brilliant. He stayed with me on live chat for over 1 hour and 20 minutes, guiding me through every single step of the setup process. Thanks to him, everything worked first time, saving me an enormous amount of stress and time.Fernando was incredibly patient, kind, well-mannered, and genuinely supportive throughout. He really listened, took the time to understand my situation, analysed what I was trying to achieve, and then calmly walked me through the correct approach right through to completion.It’s rare to come across support like this. Fernando didn’t rush, didn’t make assumptions, and made sure I fully understood everything before moving on. He made me feel supported and confident at every stage.I’m already very happy with Snov.io, but Fernando has made my experience so far even more solid and positive.Five stars without hesitation - thank you, Fernando!
I am very happy with the customer service and the quickness of responses as well as their professionalism. The product in itself is near to perfect but needs a couple of small tweaks here and there, but I can definitely recommend buying their product!
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