Review Time
I booked a 60 minute outdoor footwear fitting service under the impression I'd get some expert advice on hiking boots based on the specifics of my actual feet. All I got was my foot measured (no news on that score) and a few boot suggestions based on where I'm hiking i.e. the basic insights you'd expect from a staff member in a specialist shop. I went out of my way to make time for the appointment but ended up making my choice based on online boot reviews I googled whilst sat in the shop. The assistant recommended wearing the boots at home to make sure I've got the right size so clearly not confident in their own measuring services. The shop does have a good selection of kit hence 3 stars.
Helpful patient staff and the Volumental foot scanning app helped me to choose an excellent pair of walking shoes. My feet are notoriously difficult to find comfortable shoes for and the Volumental foot scanner was a game changer. It identified the exact sizing of my feet in a perfectly zoned fashion and then recommended shoe models especially suited to my feet from the range in store. This is such an invaluable tech addition to the purchasing process and I am thrilled with the shoes it allowed me to choose. Now I am the proud owner and wearer of a pair of extremely comfortable Meindl walking shoes identified with the help of the app. Just fab!
The shop was quite busy but I received very good customer service from two sales persons. The first one made the effort to look for a size small even though it was not on display. The second person undressed a manikin so I could try on the shirt. Their efforts resulted in me buying two shirts and two pairs of shorts. Finally, I got very friendly service at the cash register from a third employee. All this at the end of the day on a Sunday! Thank you.
Fantastic service yesterday from Steve and Ollie at Hemel Hempstead store. The guys were so knowledgeable, experienced and helpful, they took all the time we needed to allow us to select the best ski boots for us. There was absolutely no rush, no hard sell, they just wanted to make sure we went away with the right boots for us. Once I’d done a couple of hours skiing they encouraged me to come back, talk about any pinch points in the boots. They then stretched specific areas of the boots bespoke to my feet. We were so impressed with the way the whole boot fit and purchase and then aftercare was handled. Thanks Steve and Ollie, I’m sure we’ll be back for more gear before the season starts!
I bought £200 worth of clothes, with no options for postage except £5.95 - it's next day delivery. however I didn't necessarily want next day delivery, I would have preferred waiting and paying less - or nothing.I bought a few things from other ski and snowboard online stores, and they all had free postage.Next time, I will shop at those first, and if they don't have what I'm looking for, check snow and rock.
Travelling a distance to Cotswold Outdoors in Leeds is well worth the effort and time .It is easy to find, close to Leeds City Railway station and well stocked .Superb, patient and well informed sales team.Buying footwear for outdoor pursuits can be arduous, especially for some customers but with the staff's knowledge and experience it can be made so much easier.This team will remain the tops for me .
I bought two pairs of ski googles and missed the first delivery, I scheduled a second delivery. In the meantime Snow + Rock decided to cancel my order and the delivery company was instructed to return them to store, they put the price of the goggles on their website up by £20 each and said I must reorder them. I ordered elsewhere because I was disgusted by their actions but I am still waiting for a refund, they cancelled the order two weeks ago. Never dealing with them again.
My new ski trousers had a split seam but the staff at Snow and Rock Filton were really helpful and gave me a new pair straight away. They were also incredibly knowledgeable and helpful about the best trekking shoes for me - much better than just trying to shop online.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
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