Review Time
This is beyond disgraceful. It is a complete dereliction of responsibility.
Snow and Rock have not just left Ireland. They have walked away from their customers and from their legal obligations, leaving people who spent serious money completely exposed.
We are not talking about cheap purchases. We are talking about premium gear. Ski boots. Technical footwear. Products that cost hundreds of euro and are sold on the promise of quality, expertise, and aftercare.
I bought ski boots in January. Fitted properly. Sold with confidence. Sold with a clear two year guarantee. That guarantee was part of the sale. It was part of the trust.
Now, just weeks later, the company exits the Irish market and effectively says nothing.
No plan. No support. No contact point. No accountability.
Under Irish law, this is indefensible. The Sale of Goods and Supply of Services Act 1980 is absolutely clear. Goods must be durable, fit for purpose, and of merchantable quality. If they fail, the retailer is responsible.
EU law strengthens that position even further. The Sale of Goods Directive guarantees consumers the right to repair, replacement, or refund for faulty goods within a minimum two year period.
These are not optional guidelines. These are legal obligations.
You do not get to sell high end ski boots in January, take people’s money, promise a two year guarantee, and then disappear in March as if none of that matters.
That is not just poor service. That is a complete abandonment of duty.
Customers are now left in limbo. If those ski boots fail, if the fit breaks down, if there is a defect, what exactly are people supposed to do
Ship them abroad at their own cost
Chase a company that no longer operates here
Fight for basic rights that should have been honoured without question
It is outrageous.
And to add insult to injury, customers are now effectively forced toward competitors like 53 Degrees North and Great Outdoors, businesses that had nothing to do with the original sale, simply because Snow and Rock has abandoned the market and left a vacuum behind.
This is not a transition. It is a collapse in responsibility.
There should have been a structured exit. There should have been a named service provider in Ireland. There should have been direct communication to every customer with an active guarantee.
Instead, there is silence.
Snow and Rock have taken customers’ money, traded on trust, and then walked away, leaving people up a river without a paddle.
It raises a serious question. If a company can enter a market, sell premium products with legal guarantees, and then exit without honouring them, what protection do consumers actually have
Right now, it feels like none.
And that is completely unacceptable.
This is beyond disgraceful. It is a complete dereliction of responsibility.Snow and Rock have not just left Ireland. They have walked away from their customers and from their legal obligations, leaving people who spent serious money completely exposed.We are not talking about cheap purchases. We are talking about premium gear. Ski boots. Technical footwear. Products that cost hundreds of euro and are sold on the promise of quality, expertise, and aftercare.I bought ski boots in January. Fitted properly. Sold with confidence. Sold with a clear two year guarantee. That guarantee was part of the sale. It was part of the trust.Now, just weeks later, the company exits the Irish market and effectively says nothing.No plan. No support. No contact point. No accountability.Under Irish law, this is indefensible. The Sale of Goods and Supply of Services Act 1980 is absolutely clear. Goods must be durable, fit for purpose, and of merchantable quality. If they fail, the retailer is responsible.EU law strengthens that position even further. The Sale of Goods Directive guarantees consumers the right to repair, replacement, or refund for faulty goods within a minimum two year period.These are not optional guidelines. These are legal obligations.You do not get to sell high end ski boots in January, take people’s money, promise a two year guarantee, and then disappear in March as if none of that matters.That is not just poor service. That is a complete abandonment of duty.Customers are now left in limbo. If those ski boots fail, if the fit breaks down, if there is a defect, what exactly are people supposed to doShip them abroad at their own costChase a company that no longer operates hereFight for basic rights that should have been honoured without questionIt is outrageous.And to add insult to injury, customers are now effectively forced toward competitors like 53 Degrees North and Great Outdoors, businesses that had nothing to do with the original sale, simply because Snow and Rock has abandoned the market and left a vacuum behind.This is not a transition. It is a collapse in responsibility.There should have been a structured exit. There should have been a named service provider in Ireland. There should have been direct communication to every customer with an active guarantee.Instead, there is silence.Snow and Rock have taken customers’ money, traded on trust, and then walked away, leaving people up a river without a paddle.It raises a serious question. If a company can enter a market, sell premium products with legal guarantees, and then exit without honouring them, what protection do consumers actually haveRight now, it feels like none.And that is completely unacceptable.
Sam Snelling went beyond and above to help us choose ski boots. Sam is very knowledgeable about the product, listens to the customer, adds value and makes you comfortable too. He is friendly and very patience . He truly deserves five stars and six if there was ever an option . Many thanks Sam we will be back .
24 hr delivery order and still waiting 3 days later to arrive. Contacted customer service and they said courier company has not processed it! So asked to cancel order as missed the trip this item required for. I do not get the refund until the parcel returned to Snow and Rock despite this not being my error. Very poor. ….. and what a crazy response from this company. Goods not received …. Think you are in breach of the sales of goods act!
Ordered a item online, was told it and paid for next day shipping. It didnt arrive. I called customer support who said they would email me tracking. But they didnt send it. I then call them and was told it was in transit but they could not contact the couriers, even though this was now two working days after the original order. Really poor customer service ....Turns out they use Evri, so no wonder its lost !!!!.....will never be using them again
I honestly do not believe it, Snow and Rock in Ireland are closing and also are there cotswold branch in town.It is a shock and a blow to the outdoors in the Republic, having been a costumer over nearly 10 years, having my family buy there ski gear there over years and knowing the guys and girls well.Anytime I have been in there it has always been busy and ski boot fitting and servicing is booked in advance so it came as a big surprise.Having only bought a pair of new ski boots this year, where am I to go with my two year warranty or custom fitting ? I was told I could have store credit but what good is that? Also in euro and not sterling so usless.They have no website in which I could buy and get anything sent to Ireland. I was told I could go to my nearest local store which im not sure if you guys know this, but its up in Belfast, which if you dont know is just over 2 hours way from Dublin and is over 4 hours from Cork not very feasible, So if I'm not mistaken they dont ski boots fitting or servicing.So I ask again what am I to do fly over to England?Having looked at most of the reviews on here, I would be very nervous over in England too. Looks to me like rats leaving a sunken ship.I will on to the CCPC tomorrow to see my rights in this matter and if any rules have been broken like offering 2 gear guarantee?Also a possibility of the small clames court if anyone else in Ireland reads this I would to the same.Avoid these charlatans at all costs.
I visited the Covent Garden store and Kenzie looked after me. She was amazing and very helpful, this visit has significantly fixed my pain in my legs from running and she guided me to the right shoes for me, highly recommend her. The manager is a bit of a misery guts but pay no attention just go to Kenzie (pure American legend).
Don’t buy from this company customer support is terrible and they told me that the Oakley ski goggles are not faulty and there scratches that cause the fault. If they couldnt find a fault how can they say the scratch is causing the fault. I bought Oakley line minor pro and the steam up my brother has Oakley line minor his don’t steam up on the same slop DO NOT USE THIS COMPANY
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
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