Review Time
I bought a pair of ski boots and collected them from the Covent Garden store, I had not booked a fitting but just wanted to try them on in store before I took them away. Even though he was already busy fitting a couple Richard took the trouble of offering me help and advice on the correct fitting and whether what I bought was suitable. He really went the extra mile
I visited snow and rock in port Solent this morning and I would like to feedback about Jim who helped me with some trainers. He was extremely helpful and definitely went above and beyond to help me. I have plantar facilitis at the moment and he was very knowledgeable on it and taught me alot about it as well as helping me with a new pair of trainers and insoles.What was lovely was he was far from pushy in the sale and genuinely wanted to help me with the pain I am in and not pushing extra expense on me. Am asset to the company for sure.Thanks again Jim.
Mainly stock from last season or season before and very little in what I would call normal sizes. i.e. Medium or Large Men. It is becoming apparent that snow and rock is going downhill very quickly - the high staff turnover at Port Solent seems to suggest there are more underlying problems. Stock that was advertised as "in stock in your chosen store" was nowhere to be seen. Order number 15991682
I was kindly gifted a gift card with a lot of money on it to buy a snowboard, they had a terrible choice of shapes and sizes online, advised to go to one of their shops so drove an hour during storm Bert to Filton to find they didn't have any. The guy was really helpful and found one in another store to be delivered to me. I was given the wrong tracking info and took three phone calls to get the correct tracking. We then used the rest of the gift card to buy some mittens which arrived with two left hands! After telling them we wanted it corrected we were told we have to buy a new pair and we'd get a refund back into the gift card once they receive the item back, meaning we would end up with more money out of our account than before. Or we have to drive to a shop during the busiest time of year to exchange them and wait for them to send us a new pair as they don't stock them. Save yourself the hassle and use any other shop than this company!
My daughter and I went for a ski boot fitting at the Port Solent branch and Jack fitted us with great new boots. He is an experienced skier and knows just what is important for us to feel comfortable and ski all day for a week once a year. We each tried on several pairs of boots and were given enough time to be sure they were right including heating and adjusting them. I would definitly recommend this service.
Bought my ski boots from Snow & Rock in Bluewater 7 years ago! I recently damaged my right foot in a non skiing incident, result of which is that my foot is slightly wider across the joint area, and my boot is too tight.Little did I think Snow & Rock Bluewater would honour their lifetime comfort guarantee, but they did not let me down.Spent nearly 2 hours with a superbly helpful guy called Jonathan, who discussed my issues, and then reshaped my boot to accommodate my newly wider foot shape. What can I say, but what an exemplary service! Particularly Jonathan's customer service!!
£50 for a boot fitting if you don’t purchase. We already had a good idea of size/volume from previous boots so wanted to try a pair on we’d seen for a good price. The person on the phone was explicit that we could come and try one on but it would be without any assistance if we didn’t want to pay the £50.We agreed to do so, but upon arrival we were told no and they wouldn’t let us try a boot on even though it was in stock in the right size. Greeted by the boot fitter with “No, I don’t know who told you that” We made it clear that it was just to get a feel and if it was in the ballpark of fitting ok that we’d book in, but didn’t want to pay £50 up front in case there were no good options. Still told no. Waste of a trip and makes little sense seeing as we could have just purchased boots online to pick up in store to try on, without the permission of the boot fitter.
Terrible customer services. Two deliveries which never turned up. Customer services really not bothered when I still hadnt got my £150 order 4 days later and informed me the order had been returned to them and I ‘d have to wait 10 days for refund and reorder if I wanted. I wasted my time and money ensuring I was home when the deliveries were supposed to me made. I lay the blame at DPD primarily but the lack of customer care and interest is firmly with S&R. Won’t be using either company again. Updated - Dec 24 Since writing my original review S & R contacted me with an apology and have sent a voucher. My initial review still stands but I have upgraded their stars to reflect the later better customer experience.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
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