Review Time
Appalling.Ordered the items as shown on the photo and what I received wasn't that. I emailed the company only to be told that those weren't available anymore. I suggested they should notify customers of this when placing an order, I've had no reply, this was a few days ago.Avoid.
This company should not be trusted. I bought a 3-pack of Wellington Socks from them for work, it said they were reinforced in the soles and heels and therefore suitable for outdoor work. They wore out within two days.Although they did offer me a refund, and promptly too, I'm fairly convinced I was talking to bots the whole time, something's definitely wrong with this company. Look elsewhere.
Ordered 3 packs of Sockstack® Men's Fine Long Lambs Wool Socks, 6 Pairs, Longer Length Socks, 6-11 (Assorted)from sockstack via Amazon 2 weeks ago and they appear to have been lost between despatch and delivery, though Royal Mail seem to have no record of receiving them. Amazon referred me to Sockstack for a refund (I stupidly thought, initially, that Amazon would have a simple refund mechanism in place as they were aware that the socks hadn't been sent!) and when I contacted Sockstack they referred me back to Amazon as they didn't have my details allegedly, though how they'd have been able to send the socks to me without my details I have no idea. I included them in my contact email anyway so that it would be easy enough to link me to the order. I made it plain that I was still happy to receive the socks. A very disappointed aged customer with cold feet who's now almost 30 quid worse off, but who's been happily using their socks for years. EDIT: Following the under-reply from Sockstack. Here is the advice from Amazon. "We're very sorry your delivery is so late. Although it may still arrive, you can request a refund now. Contact seller". Plus this from Amazon: "Tracking info provided by Sock StackDelivery By Royal MailTracking ID: OQ451893952GB". And this from Amazon: Order DetailsOrder placed 14 February 2025 Order No. 203-9590044-4477163. I'm guessing that Sockstack have been paid by Amazon by this time or will be soon. Since they're in or will be in receipt of my payment I think it isn't unreasonable to conclude that Sockstack should be responsible for the refund. Sockstack are also in receipt of my address so I can't understand why they can't connect all of the information they have with my order even though it was initially handled by Amazon. This seems to me to be a classic case of passing the buck. Meantime the issue of the socks having allegedly been sent out by sockstack hasn't been addressed by them either in the reply below or the email, nor has whether or not they're going to chase them up or send out replacements. Trying to bounce me back to Amazon seems to be anything but helpful, and is imv very poor customer service, and yes, I understood fully everything contained in the sockstack reply and in the email referred to. As to their socks, I've always been happy with them. and with deliveries in the past. UPDATE 06 03 25 - Doorbell rang a couple of minutes ago and it was the postman with a parcel from Sockstack containing 6 packs of 3 pairs of socks which were at least as good a quality as those I'd initially ordered (and apparently more expensive). The parcel had the same tracking number as originally notified to me and so may have been lost somewhere for the past fortnight - or replaced. In addition, two days ago, unprompted by me, I was refunded in full by Amazon - which I will now return. I'm assuming that Sockstack sorted out the refund, and I have no idea whether the socks became lost in the post or were replaced by Sockstack. Whatever the explanation for all of this I have to take back all of the negative stuff, apologise in full, and thank Sockstack very sincerely for coming through so well in the end. Thank you and my apologies.
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