Review Time
I purchased a bed from this company 20 days ago, and it has developed cracks. To date, the company has not arranged a visit or provided a solution. Their customer service has been unresponsive; every time I follow up, they request more time. The issue remains unresolved.
They delivered a dresser that developed termites in a very short period, jeopardizing the bed and wardrobes as well. I regret purchasing from them, as they show no accountability and are negligent with their product quality and service.
The company has extended the promised delivery date four times. The experience center is unhelpful and blames the factory. Customer service merely repeats company policies without offering any assistance. I dread the quality I might receive if I ever get the furniture.
This furniture store creates a misleading impression of their quality and materials. Customers are drawn in by the appealing displays, but the actual products delivered are vastly different. My experience was highly disappointing regarding quality, finishing, and customer service after spending a significant amount. Their products are not worth the price they charge under the guise of natural or handcrafted themes. Your local carpenter could do a much better job. Their customer service is equally disappointing, with employees showing a callous attitude towards customer feedback. I’m sharing this to warn others to avoid them.
I bought a dining table and a small side table. Upon receiving them, I noticed visible light blue patches on two shelves. I tried reaching out to the showroom and customer care, but no one was helpful. It feels like a waste of money and time investing in this service. I'm completely disappointed.
I ordered a center table on December 14 and received it by January 2. The table had many scratches. Even after reporting the issue, no one took it seriously. Their after-service is extremely poor. I advise against purchasing from this platform—better to visit the store and check the product first.
I ordered six expensive dining chairs, and they arrived almost three inches taller than the standard height! How can we manage with that? The response from the company was dismissive, stating there was nothing wrong. I will never buy from them again.
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