Review Time
Hedge End, Southampton Store:
Marc was very knowledgeable and helpful.
We were reassured that he was at the end of a phone if we needed any extra help or advice.
At no time did we feel pressured, Marc was happy to let us take our time and then give us as much information as we needed to complete the sale.
Thank you
Amazing customer service! We needed 3 sofas and Shanelle immediately got us sorted with options and ran through everything we needed to know. Genuinely such a great sales experience just can't wait to actually have the sofas now!
Great customer service from Tara in your Rotherham branch..she was very helpful and friendly and went through the application process step by step also she was very knowledgeable about the sofa we were interested in she is a great asset to your company and we are very happy with our purchase
**Buy a faulty sofa on finance and then be continually messed about by Sofology's passive aggressive call centre staff**
We bought paramount reclining sofa on finance it was delivered we didnt use it for 3 months then we used it and it broke. I weigh 14 stone my Mrs weighs 12 stone. When we contacted Sofology they said oh we know about this particular model we have had to order so many extra brackets to replace because there is a general fault with this model. Unfortunately it will take up to ten weeks to get someone out with the part . Fast forward 9 and half weeks we chase them up to see what's happening they then email saying man will be out in 3 days 27th Feb 2026. We call straight back to say this day nobody is in ( one of only days of year where there is nobody in house) they reschedule for next available date 12th March. So today 27th Feb the part is received by us in post and we receive a call saying when do you want to arrange the man to come out we say we've already booked 12th March she says fine she will send an email to confirm this . Email comes through with 28th May on it as day he will arrive. I call them back Hisham says there is no record on the system of our postcode says hang on give me one minute and then 5 seconds later hangs up. Life was so much better before we dealt with Sofology.
Absolutely terrible experience with Sofology.
Order Number: 3911156-2
I am still waiting for my sofa and have not been given any confirmed delivery date. It is completely unacceptable that after taking full payment, they cannot even tell me when I will receive my order.
To make things worse, they delivered a “loan sofa” to my brand new house — and it’s in two completely different colours! It looks ridiculous in my living room and is honestly embarrassing. This is not what I paid for and not the service I expected.
Communication has been poor, with no clear answers and no proper resolution. Customers deserve honesty, accurate delivery dates, and basic quality control.
Very disappointed and would not recommend.
Very helpful, all staff were really pleasant and friendly Not pushy at all .
Very informative.
John who served us and helped with the purchase was extremely friendly and professional . Highly recommend.
Fantastic experience at the Edinburgh branch. We were helped with our purchase from Harrison. Stress free, no hard sell or followed around the shop, left to browse at our leisure. And helped answer any questions. Best of all we have ordered two gorgeous sofas!
We had a fantastic experience purchasing our new sofa from Sofology and can't recommend them enough.
Our sales assistant, Hema, was incredibly welcoming and made us feel relaxed from the moment we walked in. She explained all the details about the sofas exceptionally well and was very helpful in answering all of our questions. Her excellent service gave us the confidence we needed to make our purchase.
Absolutely in love with our new sofas(The Fitzrovia matt velvet wine)♥️ My experience was very positive, lady that was helping me, was very polite and friendly. She even offered us something to drink. Sofas are amazing quality, very sturdy, and look so elegant. It is our second purchase from Sofology and we are really happy😊
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At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place.
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