Review Time
I found the best prices for door handles and hinges. Even though I hadn't used this service before, their positive feedback encouraged me to order. The process was easy, and they communicated well about delivery. A customer service representative was particularly helpful in adjusting the dispatch date to suit my schedule, and the items arrived on time. We were delighted with the quality of the handles, prompting us to order more. When I realized I forgot to use a discount code, I emailed them, and a representative kindly issued a refund for the discount. This level of assistance is rare and significantly enhances the customer experience, making you feel appreciated. I plan to order more soon and highly recommend this service.
The service is outstanding. Dispatch is incredibly fast; I nearly always receive my orders the morning after placing them in the evening. The products are top-notch, and I found the handle sets to be much cheaper than those at other online and DIY retailers.
I placed an order for shelving parts on December 9th for a ship refit in January and heard nothing for two weeks. On December 24th, I received an email informing me that over half of my order was unavailable, and I was being refunded £110. It took them two weeks to notify me after taking my payment. Today, December 30th, I received the few items that were sent. While I appreciate the refund, it took three weeks for delivery, more than half of the order is missing, and there has been no communication from them. I am really disappointed.
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