Review Time
I usually read Trustpilot reviews BEFORE I buy online… not this time. Within an hour of placing my order I looked… DISASTER!! Seems everyone has a bad experience. I cancelled. Inundated them with emails. 2 days later, Rosie, who appears to be their entire customer care department replied and said order was cancelled. I now await the money returned to my account. Rarely have I read such disparaging reviews on any site… so glad I acted promptly before having to wait an age for substandard goods to be sent from China..
I usually read Trustpilot reviews BEFORE I buy online… not this time. Within an hour of placing my order I looked… DISASTER!! Seems everyone has a bad experience. I cancelled. Inundated them with emails. 2 days later, Rosie, who appears to be their entire customer care department replied and said order was cancelled. I now await the money returned to my account. Rarely have I read such disparaging reviews on any site… so glad I acted promptly before having to wait an age for substandard goods to be sent from China..
Emailed several times absolutely no response I got a pair of their japanese pants labeled 3xl looked like made for a 12 year child and the carrier they used tossed the package into the snow in my driveway so much for 100% satisfaction guarantee!
I like many have found delivery times to be very slow but I can wait for a shirt to be delivered.Quality is I think in line with the price you pay, so it's not finest cotton but the price for what you get is fair.However, what there is no excuse for is the absolute silence when an order is wrong. You made a mistake, everyone makes them, but stand behind your brand and fix them, its not hard. At this stage any sort of response would be welcome but zero response means no more repeat business from me and by the looks of reviews here I'm far from alone.
ref: ORDER S105553. Soulona.com Order S105553 shipping to London .UKDespite my four attempts to complaint regarding my Soulena order, they ignored me without any response. I contacted them via email and the internal Soulena store contact form. Now I know I've been scammed.SIZE :Bought the Men's Polar Thermal Winter Coat in size XL which should correspond to the size Chest 128 cm according to the sizing Guide on Soulena store's website.Unfortunately the size I get is 4XL which corresponds to size M according to your Sizing Guide and has a circumference of 120 cm and is 8 cm smaller in circumference ( chest) .For me this is unacceptable. QUALITY:Contrary to the description, this jacket is of very low quality, such quality is not even found on TEMU platform that sells Chinese goods. Fabric is thin 100% NYLON / LINING is a thin 100% POLYESTER mimicking insulated fleece. Nothing is real here, everything is artificial and trivial. Description on soulena .com webpage is something completely different.This is not acceptable, it is a fake of something that probably exists, but is only used for photography.I have several photos to post as proof of this scam, but Tripviser doesn't allow this.>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>I ordered and paid on January 23, 2026.Delivery was two weeks later to London, which is acceptable, and that's why I'm giving it a 1-star rating.
Claim your business profile now and gain access to all features and respond to customer reviews.
Soulona is the home to a community-driven lifestyle company, dedicated to creating the best items for better lifestyle living.
daflores.com
firikshop.com
hampsonauctions.com
litfad.com
highpiledesigns.com
tp24.com
lincsplants.com
everythingkitchens.com
costoffs.com
mycareplusprotect.co.uk
