spencerstv.com

1.2
1.2 Based on 20 reviews

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1.2

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20 Reviews

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Matbocxx71
Terrible experience

One of the worst experiences I have ever had with a company. Purchased a dishwasher in May and on Aug 12th it was finally delivered. Was given a date for delivery in June and waited at home patently for the delivery. Around 5pm I finally called and asked where it was and was told it was delayed. Took off work to be home and no call ahead of time warning me it would be delayed. In July we went on vacation and got a call from a delivery driver stating our dishwasher was here. No call, no anything, just showed up. Obviously, we were not home and I rescheduled to the day we returned. Once again that day came and I received no calls from Spencer’s. I called them and asked the status and they said it was now damaged (aka we sold it to someone else) and it would be August until it came in. ALSO, originally, we purchased this dishwasher partly due to the rebate being offered but due to all the delays that rebate is no longer valid. I have spent tens of thousands of dollars here and Spencer’s didn’t care about any of these issues and have lost my business forever. Go to someone who actually cares and will admit when they messed up. Our salesperson at the Gilbert location, Keven, took zero responsibility along with my multiple phone calls to the Gilbert location to try and get someone to care or management to even call me back. I understand there is a global shortage of components and shipping times can be an issue, but this is about respecting your customers and doing what’s right and Spencer’s failed miserably.

1
Date of experience: Aug 18, 2021

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