Review Time
We recently had a dishwasher installed by Spencer’s TV & Appliance. During the installation, the technician shut off our main water valve outside the home. Immediately after, the valve would not turn back on, leaving us without water.
We contacted Spencer’s and were told this was not their responsibility and were referred to a plumber. We had to pay $500 to have the valve replaced in order to restore water service.
The water system was functioning prior to the installation visit, and the issue occurred directly after their technician operated the shutoff. Despite this, Spencer’s did not offer any reimbursement, credit, or goodwill resolution.
Installation itself may be straightforward, but if something goes wrong during the process, do not expect support or accountability.
We recently had a dishwasher installed by Spencer’s TV & Appliance. During the installation, the technician shut off our main water valve outside the home. Immediately after, the valve would not turn back on, leaving us without water.We contacted Spencer’s and were told this was not their responsibility and were referred to a plumber. We had to pay $500 to have the valve replaced in order to restore water service.The water system was functioning prior to the installation visit, and the issue occurred directly after their technician operated the shutoff. Despite this, Spencer’s did not offer any reimbursement, credit, or goodwill resolution.Installation itself may be straightforward, but if something goes wrong during the process, do not expect support or accountability.
I purchased a new dishwasher from the Gilbert location on a Friday afternoon, and was promised a delivery between 2:30 and 4:30 the next day. About 4:05 on Saturday, I received a call from the delivery person who said now it was 5:00. About 5:15....still no delivery. Called the Gilbert location who reached the driver. Now moved to "maybe" 6:00. I said NO. Not after dark, I had waited all afternoon. Never got a call back from the person who sold me the unit either....not even an apology! Called them Monday morning and was told they rescheduled for Wednesday. This was without my consent. Found out they overscheduled deliveries, that is why mine was pushed so late in the first place. (9 deliveries in one day for one guy). And, they refused to own up to their mistake...refused to arranged a set-time with me....and so now I just cancelled the entire purchase. Not a way to run a business Spencers!
Ive had a "brand new" fridge purchased from Spencer's for nearly half a year now. Upon delivery, there was cosmetic damage to the door. They said it would take 6 to 8 weeks to replace. Here we are half a year later and Ive received nothing but lies and offers of cash (not enough to buy a door myself) to drop the issue.The company is a scam. They dont care and will lie to you.
Apr 26, 2025Spencer's needs to work on their warranty service AFTER purchase.Going into 3 WEEKS WITHOUT a washer that failed to work 11 months after delivery and setup.Have made calls to both store and warranty repair company. Getting the run around between the 2 businesses.This is first time purchase from Spencer's. Will be rethinking my future purchases from Spencer's as they need to step up on their warranty repair team and customer care AFTER PURCHASE.
They delivered my fridge and the guy did a great job. Thats where the positive nature stopped! I've been fighting with their incompetent foreign service company ever since for the microwave they put in before I moved in. It's not even a year old and it already stopped working. They want me to take a day off and sit around for 5 hours waiting on them to possibly show up. This is completely inexcusable from any company in this day and age, it's 2025 not 1955! Learn how to do your job right!
Purchased whirlpool washer dryer on Jan 27, 2024 and on Feb 5, 2025 the washer stopped spinning and draining. Out of warranty at that point and basically stated that we could've purchased an extended warranty. I certainly would think a washer would last more than a year without breaking down. I believe whirlpool will cover it, but not happy with the product and that it breaks down days after warranty ends. And very unhappy with Spencer's not covering the warrant just days after expiration.
My experience with Spencer's TV was a lesson in the importance of hiring people who believe in helping their customers & not just making money. Two were great and two were not.My husband & I were in need of a set of front-loading washer & dryers. I settled on buying from the Arrowhead store of Spencer's TV & Appliance. They had good prices & the models I was looking for were in stock.I bought the units from Russ, the salesman. Delivery was within the week & the installer, Robert (& a helper) came out to install them. They did [what I thought was] a great job with no hiccups. When they were finished, he explained that both units were running & to let them run through their cycle before using them. When the cycles were finished I opened the doors to discover that they opened into each other and banged together, instead of opening away from each other so you could transfer wet laundry directly into the dryer easily. I learned later that my washer/dryer hookups are the opposite of most people & what is standard these days. The washer lines are on the right & the dryer vent is on the left, which is how the units were installed. Unfortunately, the door on my washing machine couldn't be flipped, so the machines needed to be installed opposite of the hookup locations.Sadly, Robert never mentioned the issue & didn't talk to me before installing to offer solutions to fix that matter. Since this was our first time buying a new front-loader set, I never thought to ask about the swing beforehand or check the doors when the installer was there. I discovered the problem as soon as the cycles were done & I opened the doors of the units. I immediately texted the Service Dept but didn't get a response. Then I called & left a message for Russ to let him know about the issue. I followed up with a polite text with the hope of hearing back later in the day. I received a text promptly, that he could set up a service call to get it fixed. Then...crickets... It wasn't until 5 days later, when I called the store that I was able to track him down. When I did, he basically told me it was my fault that they had been installed wrong because I didn't tell the installer that our hookups were backwards [which I didn't even know] or check the swing of the doors before the installer left. He gave me the number of an outside person who could switch the units for a fee, but he wouldn't schedule Spencer's to come & fix it for no charge. [So here's the question: Was he in partnership with this outside person & getting kickbacks or did he just not care about his customer, now that he had the sale & commission?]I soon realized that Russ wasn't willing to resolve the problem, so I decided to call the store manager. I called later & left a message for him. I waited several days again with no response, then called back to ask for the manager again. A sales rep named Dan happened to answer the phone. As I tried to leave a message for the manager Dan asked if there was anything he could do to help. I briefly explained my issue, thinking that it would still need to go to a manager since Dan wasn't my sales rep. To my surprise, Dan said he would check into it. Later that day he called to say that he could schedule a service call to resolve the problem. Today service reps, Brandon & his assistant arrived early & were friendly & so helpful!!! They were able to get the position of the units switched within about 20 minutes & everything was resolved. Brandon apologized that it wasn't installed correctly in the first place & made sure I was satisfied before he left.I was extremely disappointed in the sales rep, Russ' negative attitude & lack of customer service. Our first installer, Robert completed the installation but would have saved time & money for the company & a lot of headaches & follow up for me, if he had just discussed the problem with us before putting the units in. Dan & Brandon are the kind of employees that I would love to have on any customer service team. They both deserve a raise or a bonus!
We purchased a new fridge in good faith. Reported the problems immediately, plus exterior damage. Sales rep blew off the damage and Seller does NOT support customers issues, and passes those to the manufacturer, who in turn, does NOT replace Lemons, as described. Spencer's only publishes Good reviews on their website which is truly misleading. Earl R.
Zero Customer Service offered at Spencers, as it's only about Sales. You will likely find great Salespeople here, but just hope you don't ever have an issue. If you do, you will find that they really don't have anyone interested in actually resolving your issue beyond making the sale. I purchased a fridge that was broken upon delivery and had to call Spencers several times to push for getting it fixed. They never let me talk to a manager, they failed in ordering the broken part, and they never followed up. I went a month with a broken fridge after paying for a brand-new premium refrigerator and ended up making the repair myself. Never did get any follow up or consideration for the frustrating and inconvenient experience.
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