Review Time
We want to give a huge shoutout to Krystle Simms, our amazing Account Manager!
With us having five locations, Krystle has been nothing short of outstanding since taking on our account. She’s always available to assist with BOH, reports, dashboards, loyalty programs, and many other areas that keep our operations running smoothly.
Even when she’s not immediately available, Krystle goes above and beyond to follow up and ensure every issue is handled promptly and professionally. Her dedication, responsiveness, and attention to detail truly make a difference for our team every day.
Thank you, Krystle, for your continued effort and excellence—you’re a true asset to our success!
The support I received during the setup was outstanding! Initially, I was unsure about spending the monthly fees, but once everything was operational, it turned out to be the best investment I've made in a long time! There were no mistakes or issues, and it was incredibly user-friendly! A comprehensive solution for all adjustments and pricing! I couldn't be more satisfied!
Alaina Brown is the best rep I’ve worked with. She goes out of her way to make sure everything is going well and offers anything she can to make sure I’m satisfied as a customer. She’s also very timely with her responses and whatever she says she’ll do, she does it without delay. Keep up the good work!
Michael, the regional manager, is very helpful. I had to dealt with Handheld issue over months with tech support and I was about to gave up!! Anyhow, he got in touch with me just to check up and I told the problem. He took care of the problem make everything straight within the week. He even came on site and make sure. I really appreciate his hardwork and effort. I’m so glad we have him by our side!!!
SpotOn has been a game changer for our restaurant. The platform makes everything-from online ordering and delivery to payments, loyalty, and marketing-simple and efficient. The reporting tools give us valuable insights to grow our business. Our CSM, Ivan Monroy, has been outstanding-knowledgeable, responsive, and always proactive in helping us succeed. With his support, SpotOn truly feels like a partner, not just a provider. Highly recommended!
I was having issues with a credit card issue at both places for 4 days that never got resolved. I kept being sent to a different department and told they would get back with me. Hours and/or days later they did! That’s been resolved after calling daily. Then I needed assistance with adding buttons, groups etc… to the system. Told someone would call me back 3 hours later. In the interim I reached out to Chris Jones a rep who I had only spoken to a couple times. He immediately returned my call. I explained the issues I was having and the help I needed and the lack of time I had to wait around for a call. He immediately said he could help me right now. He literally sent a zoom call to me. Had lots of patience with me. Walked me through step by step and not only answered all my questions and concerns but took the time to show me along the way! He was very patient with me and genuinely cared about getting things taken care of. He was very helpful and after 45 minutes with me, the issues were resolved and I got exactly what I needed accomplished! Top notch service! Definitely an asset to your company!Sincerely LoriGM for Trs Place and South Gate Saloon
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SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.See more
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