Review Time
First of all polite and dedicated behaviour of the team staff. Everything they come up with is of premium quality.after reaching them out things get sorted automatically.
They need be honest with the customer, they flat out told me that I couldn't change the status of the shoe size that I know I didn't order, I saw it in my e mail and it said size 9 when I wanted size 12, I called, and I was told wasn't anything they could do about my issue, so these in competent people sent the shoes to me any way, I WILL NOT BE DOING ANY KIND OF TRANSACTIONS EVER AGAIN WITH THIS CO., NOW I HAVE TO GO UPS STORE SEND THEM BACK WHICH IS A HASSLE, JUST TO GET REIMBURSED!!!!!!!!( BAD BUISSNESS 👎
They sent me the wrong shoes twice. Not once. Twice.Their solution was a prepaid return label, a refund for the shoes only, and a 10 percent discount on a future purchase. They refused to refund the original shipping cost, meaning I lost money because of their mistake. The discount only applies if I spend more with them, so their “resolution” effectively requires another order just to break even. That is not accountability.Five business days after my return was marked delivered, I contacted them through chat because they repeatedly claim not to receive my emails, and was told my refund had not even been initiated despite their policy stating refunds are started within two to three business days after approval. Instead, I was told it could take up to ten business days. The responses were scripted, circular, and avoided any real explanation.From repeated fulfillment failures to dismissive customer service, this experience was a complete disaster. I would not order from them again even if they were selling the last pair of shoes on earth. Horrendous company.
I had a terrible experience trying to return an unworn pair of shoes that didn’t fit. Stadium Goods has an absurdly rigid return policy and hides behind it even when they explicitly offer a “one-time courtesy return.” After demanding extensive photos and implying approval, they denied the return anyway with no clear reason.This is a classic runaround: lots of hoops, zero accountability. If you buy from Stadium Goods, assume you’re stuck with the product. Buyer beware.
This stadium goods is a worst support team!I order 3 items and i receive already the 2 items. Now im asking them what is the update on the other one. Because no delivery tracking and the suport team they are not unswering me on the suport chat and not replying also on my emails. Its unprofesional support team and helpless. Untill now my order its pending no update and i dont want to cancel it maybe they will not give my money back i hope i can talk to the management of stadium goods to complaint their support team. For sure if you complaint them they will not tell to their higher managment. my experience in stadium goods its very worst. I will not recomend this to my friend to buy here.
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