Review Time
When my parcel went missing, in the UK. I contacted the company and did have a moan. However, I'm very impressed with the way the helped above and beyond. Took a couple of weeks and numerous emails. But they replaced my parcel with no charge. Customer services were great, took a bit of time, but we got there in the end. I would definitely use this company again
Ordered the denim shorts which arrived relatively quickly. Unfortunately they were too small so needed to return for larger size. Contacted customer service twice for return label, completely ignored my request. Now I am stuck with shorts that I cannot wear and am out of pocket! Be very wary about ordering anything from this Company.
In the interest of balance, I thought I’d submit a review for this company. They have a lot of negative comments and this wasn’t my experience. I feel it’s only fair to give praise where it’s due. I ordered the floral jumpsuit and it is gorgeous. The fit is great and the quality very high. I am marking down for a long delivery period, however. I ordered on the 16th of May and it didn’t arrive until the 4th of June. Other than that, I can’t fault them.
Ordered buy one get one free in same advertisement says it comes with brush , nope it doesn't I've contacted customer service numerous times ( robotic) eventually after 3 weeks got a human replying,you can sell the items as to expensive to return, I'd already stated I wanted to return item,as didn't like the colour plus it looked horrible on my skin test of product, I thought it was a UK firm they don't tell you it's from china, also got a reply we can send you the brush, it's false advertising I left a comment you offered brush comes with product in April now your saying you can buy it was it a promotion them saying you get the brush free now they offer you can buy it , hopefully my bank will sort it out for me to retrieve my monies, I'd avoid company at all costs there just out to take your money A Scam , they send you emails Your order has been shipped then I contact my bank to ask them has a payment been recently been sent to this company stardust as I keep getting emails about orders being shipped to me , mind you best to check with bank as you wouldn't trust this firm at all looking at the reviews
Bough some trousers from them, paid over £65 for them. When they arrived looked nothing like what I had ordered, requested return and refund twice and had no response. Absolutely disgusting customer service. DO NOT BUY FROM THESE SCAMMERS.
Goods not delivered, no updates, complaints ignored. Luckily I paid via PayPal and was able to get a refund through them, but even after I started the action I got endless rubbish from Stardusst telling me they could only refund me if I closed the claim, and that if they didn`t refund me I could complain again (which you can`t, once a case is closed it`s closed for good). I copied every mail they sent me straight over to the PayPal resolution centre, Stardusst didn`t engage with them at all. Have now had my refund confirmed by PayPal, but that`s a month wasted. Don`t buy from this company, you are highly unlikely to receive your items and possibly not a refund either, depending on your payment method. AVOID!!!!!!!
Please don’t buy from this company complete nightmare. I ordered a foundation product, it took 4 weeks to arrive and was nothing remotely like the colour ordered. Tried to return and got sporadic messages offering me £2 then £4 To keep the product when I paid over £20 and is no use to me! Still complaining to their customer services for a refund despite the company saying there is a money back guarantee. Shocking.
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