startnewfinancial.com

2.5
2.5 Based on 32 reviews

Start New Financial is a U.S. company headquartered in Grand Rapids, Michigan. Over the last few years, Start New Financial has helped thousands of clients eliminate, in total, millions of dollars in debt. Start New Financial is a member of the American F...

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Average Rating

2.5

/
5

32 Reviews

5 Star
34%
4 Star
3%
3 Star
3%
2 Star
0%
1 Star
59%

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Cedric
Be careful

They promised me debt relief on all of my credit cards. Numerous phone calls to me with their skit on how they will solve ALL my credit card debts. Almost 2 years in they DID help me with half of my settlements. The others it seems I have to figure on my own although they took on all my cards. Be careful with this company.

3
Date of experience: Jun 16, 2024
Ethan Johnson
I received a letter in my mailbox…

I received a letter in my mailbox concerning this program then I took time to called luckily Jay had just returned from his break, he answered my call and I told him that I was responding to a letter that I received in my mail box. Jay was so nice to me .He took his time to explained how the program work and its benefit to me. I was very skeptical at first but after he explained everything about how the program works I was motivated to go through the process. He explained everything including the lawyer fee which he said, if it is not needed anymore I should call them and they will remove it. However, I am very pleased with the program. He told me how long it will take to have all my accounts resolved . I am very greatful that I grabbed this opportunity to be free from debt 🙏 Mr. JAY in Start New Financial was a God sent to me on that day because I was praying so that I can get a program that will help me fix my credits and he did just that. Right away they are already working on my behalf and I believe this will resolved soon.

5
Date of experience: Jun 14, 2024
Sadie R.
NO STARS

NO STARSDo not sign up with this company...PLEASE, they are shady as HELL. MY very last payment was "apparently" lost in the mail to my creditor, and therefore this creditor, per SNF has now reneged on the original settlement, and if I wanted to continue with SNF, they will attempt to renegotiate with such creditor on my behalf for an additional $3,125, BUT if I go directly to such creditor, I will owe them $6033...LIES LIES LIES...I called the creditor MYSELF, who stated that MY balance was only $241, and SNF pulled back MY very last payment from them, that "so called" check that was lost in the mail. NASTY DIRTY DAWGSSSSS!!!!

1
Date of experience: Apr 23, 2024
Hester Cook
Scam

This company is a scam! Please don’t use them. I paid close to $8,000. Half of that money I was charged in feed by them. The government needs to investigate this company. You charged me close to $4,0000 in fees. That’s half of what I paid. I want my money back! I will be contacting attorney general in Michigan today to review all the documents. You never tried to resolve anything. So please stop lying! We will speak further through my attorney. Have a great day in Michigan.

1
Date of experience: Mar 21, 2024
Harry Lewis
I wouldn’t recommend this company

I wouldn’t recommend this company. My experience didn’t go too well with them. They dropped the ball more than once and left me with a 18K debt with a credit union that was named on the account from the start. Like many reviewers mention, their strategy is for you to stop paying your bills, ruin your credit, and put you in collections. This makes it easier for them to settle with your debtors. However, in my case, I moved once during the process. Then they dragged their feet with one of my debtors and that debtor took me to court and I never received the court notice/date and so I lost the case. I was court ordered to pay the full amount. No discount settlement on this debt. All SNF had to say was oops too late after they dragged their feet too long on that debt. I ordered them to pay off that debt to the court-ordered amount right away before things got any worse. Finally, I received a notice from Global Holdings, their bank associate company, that they were done and closing my account. SNF never informed me they were done with my account. I logged on and went through everything and saw that SNF left me with a 18K debt still in collection by my credit union. I called SNF and they claimed that the CU wouldn’t settle. I called my credit union and had a very friendly voice on the phone and they accepted a offer of half (.50 on the dollar) as a settlement to clear my debt which I am doing on my own. When I asked the CU if SNF ever called to settle. They looked through my records and saw that I had provided the number to SNF, and they logged several attempts to contact SNF and settle, but they never received a call back. If you use these people stay on top of what’s going on because they can drop the ball on you and things can get worse. And by all means, if by any chance you have the resources to negotiate and settle on your own with the creditors, do so, and don’t use these people.

1
Date of experience: Mar 15, 2024
Ashley Carter
I was totally unsure of what was going…

I was totally unsure of what was going on with my case. Shannon H explained what was going on. I am releaved now and so happy I decided to use Start A New Financial. Thank You for the positive feedback.

5
Date of experience: Nov 28, 2023
Leopold Morris
Very happy with the service

Very happy with the service. After making only one payment one of my accounts is already settled. Very fast-moving and the communication is great. Highly suggest this company.

5
Date of experience: Aug 14, 2023
Simon Lewis
I paid Start New Financial nearly…

I paid Start New Financial nearly $18000 and now I am being contacted and grifted for an additional $7200. SCAM - stay away from them at all costs.Updated: Thank you for your response. However, your "friendly representative" refused to put into writing that this was to be the final demand for an extension. I wanted a guarantee that this would be over. He was unable to assure me that continued requests for money would not happen. In addition, I requested a detailed summary of the accounts that had been settled. He also failed to send that to me. These actions are obvious that of a scam organization that exists only to grift money from trusting individuals.

1
Date of experience: Mar 16, 2023
Russell
Go to an NFCC approved counselor, not SNF. They have destroyed my mother financially

These guys convinced my hard of hearing mother who has mild cognitive impairment to sign papers agreeing to help her manage her debt. They have charged her appx $150/mo for years now and she was sued by Discover for nonpayment. Their debt settlement has destroyed her credit. The implications of bad credit in her late years of life are awful. They yelled at us when I called to advocate for her. Please trust us and stay away. If you need help with debt, look for an nfcc.org approved credit counselor, and do not use a private company, please!

1
Date of experience: Feb 01, 2023
Scam Debt relief

I'm 88 years old , and I came to this company through Debt Advisors and was sold a fake debt relief. # months after starting with this company my debt was charged off and they were still trying to get money from me . $590 a month for debt that was already charged off. Beware of Start New financial and Debt Advisors!

1
Date of experience: Jul 17, 2022

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Business Details

  • Start New Financial is a U.S. company headquartered in Grand Rapids, Michigan. Over the last few years, Start New Financial has helped thousands of clients eliminate, in total, millions of dollars in debt. Start New Financial is a member of the American Fair Credit Council; the International Association of Professional Debt Arbitrators; and the Better Business Bureau, with which Start New Financial maintains an A+ rating.

    Start New Financial’s team members have, together, decades of experience in the debt-resolution industry. Start New Financial’s team members maintain accreditation from the International Association of Professional Debt Arbitrators.

    Start New is committed to helping its clients and in conducting it's business honestly, ethically, and professionally.See more

  • email customercare@startnewfinancial.com
  • call 8889102632
  • language https://startnewfinancial.com

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