Review Time
STARTNEW Financial has been a HORRIBLE service to use in consolidating our dept and paying it off. Rob and I started a process to get out of dept a little over 2 years ago. We were approached at our home by two very nice friendly gentlemen who were in constant or at least regular contact with us for the first 18 months of our 36 month agreement.Before we signed up for this service, I read reviews and discussed with my sister who is in the credit industry. We felt confident that we were going to be treated fairly and professionally. After the first 18 months Cam Quisada was no longer interested in taking my phone calls and referred me to the customer service team. The customer service team has been EXTREMELY lacking in explaining the account charges. Today I requested to speak with a Supervisor and was told that they would have to call me back because there is not a direct line.We have agreed to a loan to pay off any remaining settlements. When I reviewed the account there have been NUMEROUS UNEXPLAINED charges. I called Customer Support to get an explanation of the charges. I was told that I had to speak to the Loan agent about the settlements. This makes ABSOLUTELY NO sense. The Loan agent deposited the money in the Start New Account. The Loan agent cannot explain the charges.We have no intention of consolidating dept or that need again in the future. However, any of our friend or family who may consider this option, please RETHINK using the Start New Program if it is presented as an option. Their Customer Service is HORRIBLE.Today 05/03/2022 Spoke with Claudia. Wanted to know why we continue to have services charges and fees since we agreed to a loan. My understanding is that the loan was deposited as a lump sum and should cover all of the remaining settlement costs. If that is the case then START NEW should pay the full settlement agreement instead of payments.
Thank you Robert for doing such a great job explaining the program and how it all works! I had reservations about moving forward but after it was explained to me I could clearly see how this was the best choice for me and my situation. I am saving money every single month and I now have a clear date when I am going to have all of these paid off. Thank you again for taking the time to explain everything to me.
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Start New Financial is a U.S. company headquartered in Grand Rapids, Michigan. Over the last few years, Start New Financial has helped thousands of clients eliminate, in total, millions of dollars in debt. Start New Financial is a member of the American Fair Credit Council; the International Association of Professional Debt Arbitrators; and the Better Business Bureau, with which Start New Financial maintains an A+ rating.
Start New Financial’s team members have, together, decades of experience in the debt-resolution industry. Start New Financial’s team members maintain accreditation from the International Association of Professional Debt Arbitrators.
Start New is committed to helping its clients and in conducting it's business honestly, ethically, and professionally.See more
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