Review Time
The support I received as a client has been outstanding. I feel a sense of peace now that the financial burden is lifting. I started with over 10 creditors, and within a year, thanks to this program, over half my debt has been settled. The payments are manageable, making this journey to financial stability much easier. Thank you for your assistance.
My account was mixed up with another client's, leading to collections. I began with this service in March 2023 and submitted my accounts, but now I'm facing collections for one of my accounts. They claim they don’t have it on file, even though I have proof of communication. I would like to speak with a manager directly before considering legal action.
Start New Financial has amazing customer service. Professional, polite , and very informative.Shannon was the representative that assisted me today and I was very pleased with her and how she was able to explain things in an easy way to me.
IJoined this company in june. I was told my Arron the person that signed me up that I would see settlement as soon as September. Arron even gave me his personal phone number to call if i was concerned. I have heard nothing!!! I am sick very sick. I called early in the month of September asking to change the date of my auto drat from the 31 to the 30tg. I talk to a person and changed the date. I did not trust the recording to do it. she sssured me that it would come out on the 30th of September instead of the 21. Well it came out on the 21 and i was charged a 32.00 dollar overdraft fee that was not my fault. Your compNy would not consider paying me my overdraft fee when it was not my fault. I think I better get out of this program. I owed very little but now I have got my see in a mess. I don’t trust a company who does not take care of their mistakes. I can not afford this. My family has a laser in it and he said they should have made it right. I did not owe much at zll
Start New has helped give me a peace of mind has removed a lot of stress off of my shoulders since I've started working with them. I have had MANY companies tell me they could help me but I ended up paying a lot of money for NOTHING with them! Start New not only has provided me quick results, but has also been very kind and understanding to my situation. Thank you Start New!
After Covid I had gotten myself into TOO MUCH debt! I'm a single father with 3 growing kids and I had to keep putting food on the table even though I was in and out of work due to my business being affected by the shut downs. SNF has really stepped it up, and my credit is getting better and I have more money for living every month! Thank you SNF!
I started working with them through a rough patch that I was in (hardship) and they pretended to care to help me. They tried settling my 3 accounts but never got through the third one. I was offered a deal that as long as I made 6 months straight of the payments, without any missed payments or mishaps, I would be able to talk to their "BANK" and use a consolidation loan to consolidate all my payments and only end up paying 1 bill instead of 3 different accounts. I reached 8 months of straight payments, and I called their "bank" and they told me that I couldn't get approved for it because my credit score was too low. They never said that I needed my score to be high to get the loan even though it is StartNews fault that my credit was low. My credit was at a 700+ when I started and it went down below 500. Why do you offer that option to people and make it seem like as long as they follow the 6-month rules you qualify for it but then when you do reach it, you get told that the reason why you don't qualify for it is that your score is too low when getting in the program was supposed to help you with this and not make it worse and use the consequences of using the program against you. When I called Startnew all I was told "Sorry there is nothing we can do. You will have to continue making the payments and try again in 3-6 months". On top of that, they also don't work with you in terms of missing a payment. Even after I kept going with them and missed my first payment and made an extra one to make it up, that one payment was holding up one of the banks from getting paid, so they dropped the settlement and didn't tell me anything about it. No letters, phone calls, or mail about that settlement being dropped, and kept charging me for the full amount to pay the other account quicker. In my opinion, they should have at least reached out and told me what was going on before deciding themselves, when it is my account and my money. Later I changed jobs so I wasn't able to have the money for two payments (one month) but I was about to pay the missing payments through a direct installment and they kicked me out of the program. No warnings, No contact. I reached out to see what I could do, and they told me that my accounts had been dropped, and I needed to contact the banks to resettle the accounts through them. Lack of professionalism, and lack of communication BIG TIME on their part. After they leave your home, they don't contact you for anything else. You have to figure out everything by yourself. Unacceptable.
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Start New Financial is a U.S. company headquartered in Grand Rapids, Michigan. Over the last few years, Start New Financial has helped thousands of clients eliminate, in total, millions of dollars in debt. Start New Financial is a member of the American Fair Credit Council; the International Association of Professional Debt Arbitrators; and the Better Business Bureau, with which Start New Financial maintains an A+ rating.
Start New Financial’s team members have, together, decades of experience in the debt-resolution industry. Start New Financial’s team members maintain accreditation from the International Association of Professional Debt Arbitrators.
Start New is committed to helping its clients and in conducting it's business honestly, ethically, and professionally.See more
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