stax.com.au

2
2 Based on 63 reviews

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Average Rating

2

/
5

63 Reviews

5 Star
25%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
70%

All Reviews

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Review Time

Kasey Carter
Not worth the trouble (even on sale)

I'm baffled by the high ratings on their site because the quality and sizing are quite poor. I bought a few items during a sale in my regular size, but everything fit poorly and was too small. After returning for store credit and ordering different items, I encountered the same sizing issue despite following the guidelines. On my second attempt, my package arrived damaged, and the item bags had dirt marks on them. It's frustrating that they don't accept returns on sale items, especially during big sales. They do offer 120% store credit, which is decent and why I tried again. I would suggest looking elsewhere if you're after quality activewear – even if it's cheap on sale, it's not worth it.

1
Date of experience: Dec 05, 2025
Andrew P.
Delay in Order Processing but Excellent Customer Support

During a busy sales period, my order faced a processing delay. I contacted customer support, and they responded promptly, recognized my concerns, and reassured me about my purchases, which was very helpful.

5
Date of experience: Dec 04, 2025
Grover
Responsive customer support

During a busy sales period, my order was delayed. I contacted customer support, and they responded quickly, acknowledged my concerns, and reassured me about my purchases, which was very helpful.

5
Date of experience: Dec 04, 2025
Gale Taylor
Satisfaction all around

The fabric is lovely, and the delivery was very fast. I emailed with a question and received a response within 24 hours! Overall, a fantastic online shopping experience.

5
Date of experience: Dec 01, 2025
Dane Morgan
No returns on sale items

No returns accepted on sale items.

1
Date of experience: Nov 29, 2025
Esme Christie
Excellent customer support

Outstanding customer support.

5
Date of experience: Nov 21, 2025
Sydney Anderson
Extremely poor quality hoodie

I received a hoodie of the worst quality I've ever seen. This was a gift, and while I understand it was on sale, I wouldn't even pay $5 for it, let alone the original price. I regret this purchase and had to show my partner the poor quality, which was already pilling and very thin.

1
Date of experience: Nov 21, 2025
Booth
Swift response time

They have a quick response time and were incredibly helpful, sending me a new product because the one I received was faulty.

5
Date of experience: Nov 18, 2025
Orlando Ross
Wonderful customer service

I truly appreciate this brand; the customer service was generous and kind while helping me with feedback. I didn’t expect anything in return. The service was fantastic, just like their clothing.

5
Date of experience: Nov 17, 2025
DylKo39
Fantastic customer support

Great customer service! The team is friendly and quick to respond to any queries or issues. I love the clothes; they're my go-to for gym wear.

5
Date of experience: Nov 13, 2025

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