Name: stc.com.sa
Telephone: 000000000
Rating: 1.5

XxSkyKilleursxX Guest

Disappointing Experience at the Local Branch

I visited a branch in Khobar and faced clear discrimination for not being a local. It was my turn, but I was asked to wait while a local customer was served first. Even though a colleague mentioned that I arrived before, the response was dismissive. It’s truly disappointing.

Date of experience: Dec 16, 2025

Kelly Coleman Guest

2 months ago

Regretting my choice of SIM provider.

I truly regret not discarding the SIM card a long time ago. After recharging with a specific plan that promised 1000 minutes, I found that my balance vanished after just 15 minutes of use. While the internet is generally decent, it disconnects at the most inconvenient times. The app and customer service are the worst; I never seem to get any issues resolved by reaching out to them. I once made about 45 calls, spending nearly two hours, which only added to my frustration. After recharging, I found it still didn't work, and they suggested I recharge again, which I did, only to face the same problem and lose more money. Recently, during an important call, the internet cut out, and despite having a 35 GB balance, I was prompted to recharge again. It's incredibly frustrating dealing with technology that lacks proper support.

Date of experience: Dec 03, 2025

Spring S. Guest

3 months ago

Extremely disappointing experience with the service

I regret not discarding the SIM long ago. After recharging with a specific plan for 1000 minutes, I found out there was no balance left after just 15 minutes of a call. The internet connection is generally okay but disconnects at the worst times. The app and customer service hotline are particularly unhelpful; I made around 45 calls, spending nearly two hours without resolution. I recharged multiple times, each time losing money. During an important call, the internet failed, and despite having a balance, I was prompted to recharge again. This service feels like technology without any customer care.

Date of experience: Nov 30, 2025

Quentin C. Guest

4 months ago

Terrible experience with the service

I had a frustrating experience after paying for a specific offer. Despite paying again, my balance showed zero, and I couldn't make calls. Customer support was unhelpful and did not speak English, which added to my frustration.

Date of experience: Oct 07, 2025

Serena Smith Guest

5 months ago

Very poor network service in a holy city

The network service is extremely inadequate in this important location. It's disappointing to experience such poor connectivity in a city of significance.

Date of experience: Sep 07, 2025

Dick F. Guest

6 months ago

Ongoing issues with broadband service

I am facing consistent problems with both stability and speed. The only way to reach customer support is through the app chat, which often disconnects, forcing me to repeat my issue without any resolution.

Date of experience: Sep 01, 2025

Jodi Guest

6 months ago

Unpleasant experience with customer service

I received misleading information about my plan when I recharged. After unexpected charges, I tried to clarify with customer service, but they were unhelpful and rude. I've been waiting for a resolution for weeks, and it's been incredibly frustrating.

Date of experience: Aug 24, 2025

Frida Walker Guest

6 months ago

Customers feel misled by the service

The company seems to attract customers with cashback offers, but once enrolled, they face unexpected charges. Complaints go unresolved, and I regret choosing this service. I recommend exploring other telecom options.

Date of experience: Aug 08, 2025

Morgan Walker Guest

7 months ago

Unpleasant experience with a SIM purchase

I bought a SIM from a local vendor, and my data was depleted within a day. When I sought assistance, I was treated poorly and blamed for the issue. It was a frustrating encounter.

Date of experience: Aug 02, 2025

Albert Coleman Guest

9 months ago

One of the worst service experiences

This company provides poor service despite paying for a premium package. I've been denied a free device I'm eligible for, which is quite disappointing.