stepigo.com

3.4
3.4 Based on 21 reviews

...

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Average Rating

3.4

/
5

21 Reviews

5 Star
36%
4 Star
32%
3 Star
0%
2 Star
5%
1 Star
27%

All Reviews

Filter Reviews

Review Time

Brianna Morgan
Impressive Resolution to My Situation

I truly appreciate how they recognized, understood, and resolved the unfortunate situation I encountered with the company—this was all a significant misunderstanding. I intended to make a transaction solely for personal items on a platform, specifically a mystery box for those with April birthdays, including my own. However, my payment was mistakenly processed through the service's account. This error left me without funds and without the items I needed. Thankfully, the escalation team reached out to me directly and provided a thorough solution, leading to my full refund. I am grateful for their assistance!

5
Date of experience: Jan 10, 2026
Anna Long
A surprising number of scams today...

It’s astonishing how prevalent scams are these days. After clicking on a targeted ad, I was instantly charged by a company I had never heard of. This happened months ago, and I'm only now receiving an automated email that seems designed to prolong this issue. To make matters worse, it appears that I can only receive a refund if I provide a 4-5 star rating. How charming.

4
Date of experience: Dec 28, 2025
Hugh W.
It's shocking how many scams exist...

It's shocking how many scams exist these days. After clicking on a targeted ad, I was charged immediately by a company I had never heard of. This incident occurred months ago, and now I’m just receiving an automated email claiming to provide a 'conclusion' to this matter. To add insult to injury, it seems I can only get a refund if I give them a 4-5 star rating. How delightful.

4
Date of experience: Dec 27, 2025
Mitchell Brooks
I canceled my order, but my refund is delayed...

I canceled my order, but my refund hasn’t been processed yet. It’s taking too long, and I’m not getting any responses. Please send the money back to my account.

5
Date of experience: Dec 22, 2025
Julia
Avoid purchasing anything from social media...

Avoid purchasing anything from social media; it’s a scam linked to them.

1
Date of experience: Dec 15, 2025
Carly W.
Resolved my issues promptly...

A representative took the time to review my concerns and managed to cancel my order and process my refund.

5
Date of experience: Dec 13, 2025
Jeb Brown
After several emails, I received help...

After several emails regarding a charge on my credit card, a representative from the support team informed me that my request for a credit would be granted. Thank you for your assistance!

5
Date of experience: Dec 13, 2025
Not what I expected at all...

I thought I was getting something different, only to receive a disappointing gift card. I have two transactions, one for 16 and another for 21, and I can't get a refund. I'm really hoping this gets canceled to prevent further charges.

1
Date of experience: Dec 12, 2025
MW60
Unaware of my subscription...

I didn't realize I was subscribing to this service.

1
Date of experience: Dec 08, 2025
Christina Baker
Great customer service experience...

The customer service department is excellent. They were very helpful.

4
Date of experience: Dec 08, 2025

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