Review Time
I wanted to highlight Joseph’s exceptional support during the recent customer account setup. His guidance throughout the entire process was truly outstanding. Joseph demonstrated remarkable patience, support, and attention to detail, ensuring that every step was clear and easy for the customer to follow. His thorough and proactive approach not only made the experience seamless but also left the customer feeling confident and well-supported. His dedication to providing excellent customer service significantly enhances our team's performance and reputation.
I needed help reactivating my membership, and Kim from customer support was incredibly kind and helpful. She answered all my questions and answered all my doubts, and I was able to reactivate my membership! I'm so happy with this product, and my treatment has positively changed my life!
Really regret choosing this website as my provider for medicine. I debated about which website to use, with similar pricing, and decided to go with Eden. Customer service has been non-existent. I attempted to chat once, got a brief response that there was an “issue” sending my prescription to the pharmacy. I’ve asked several questions after and have not received a reply. It’s been over a week of the company taking almost $200 of my money and I have not received the product.
Speaking with Joseph A. was refreshing. He was articulate and knowledgeable. He knew his product. He was able to answer all my questions regarding the product, refill process, billing and renewal process. It was awesome to have all my questions answered by one person with one phone call.
They just want your money and don’t truly care about what you are going through or your experience customer service is not helpful at all responses take a while but it’s like you’re just talking to a machine not real people
No hidden fees or extra charges. Shipments arrive on time. And the support team is A+! Both Nick and Erin have been super helpful any time I reached out for assistance and promptly addressed my question/concern with the best solution for me! 10/10 would recommend.
Joanne was most helpful and courteous with me. I'm 82 and got mixed up on website and ordered NAD + by mistake. I was concerned that it would be an automatic order each month and I couldn't afford it along with the other Injections. She assured me it wouldn't be and relieved my anxiety and se nt me a new link to follow. It's good to have a person that works well with the older generation. Much Thanks to Joanne.
They charged me when I said I wanted to pause the subscription. Mind you, this is a very expensive service. They did not want to refund me even though I contacted them the second I was charged. They said the order had aleady been sent to pharmacy?? why would i care if i said not to charge me or send anything to me?? i wasnt even notified that i had a new prescription being sent to pharmacy, how am i supposed to know??? anyway, bad service, had to dispute with bank and tell them to cancel any future charges by them
Received the support to help me lose 72 lbs. I truly feel amazing. It time for me to continue this journey on my own and see where I go. I really appreciate the help Melanie gave me in ending my subscription with encouragement and ease.
I wanted to let everyone know that Reah has been working with me for two days straight, trying to get some matters straightened out and she even suggested calling me which she did and we were able to get everything straightened out. I was trying to straighten some things out and answer some questions and somehow I accidentally paid another monthly payment and Reah went right in check my account and my payment was back in my bank in a couple of hours.
Reah has gone above and beyond helping me and is so very, very nice and courteous. I hope that anyone that reads this can rest assure they will be helped in any matter and with kindness and respect.
Sincerely, Dorothy Henderson
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