sterlingcomfort.com

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1 Based on 6 reviews

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6 Reviews

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Review Time

Rex H.
Disappointing experience with sizing and returns

Like many others, I ordered 2 XL shirts through a link on social media. The shirts and reviews seemed promising. I usually wear XL, but it seems they have a different sizing standard (possibly European?). I requested a refund, but they insisted on sending me new sizes, suggesting I could donate the smaller ones. The new size they provided was 5XL according to their guidelines. Although I tried them on, they were too large and had an unflattering boxy fit, looking nothing like the images online. When I attempted to return them, they provided a return address in the UK, despite shipping from NYC. They refused to let me return them there; shipping to the UK would cost $50, while I only paid $59 for the shirts. They offered a 40% refund, and I countered for 50% just to resolve the issue. They agreed, but weeks later, I'm still trying to follow up on my refund. I'm considering filing a complaint with my credit card company.

1
Date of experience: Jan 13, 2026
Ælfweard Clark
Misleading sizing information

I relied on their size chart to order a large, which was supposed to fit a 46.1-inch measurement. However, the shirt I received was only 40 inches. When I requested a refund, I learned I had to pay for shipping back to China, which is quite costly. The customer service was unhelpful and rude. I advise avoiding this seller.

1
Date of experience: Jan 02, 2026
Marilyn Anderson
Stay away

Stay away. I ordered a pair of boots after seeing that the seller was based in Scotland. I was mistaken. Their tracking system was not updated, and three weeks after placing my order, I am still waiting for my items. The service is unprofessional and lacking. If I could give zero stars, I definitely would.

1
Date of experience: Dec 29, 2025
Bert Johnson
Terrible experience; steer clear of this seller

Like many others, I ordered two XL shirts through a link I found on social media. The shirts and reviews seemed promising. I typically wear XL, but they appear to use a different sizing system (possibly European?). When I requested a refund, they offered to send me new sizes instead, suggesting I donate the smaller ones. The new size they provided was 5XL by their standards. I insisted on a refund, but they insisted on sending replacements. I decided to give it a shot. Although the new shirts fit, they were too boxy and looked nothing like the comfortable styles shown online. When I tried to return them, they provided a UK address for returns, despite shipping from NYC. They refused to let me return them there. The shipping cost to the UK was $50, while I only spent $59 on the shirts. They agreed to refund me 40%, but I countered for 50% just to resolve the issue. Now, 2-3 weeks later, I'm still reaching out about my refund. I'm considering filing a complaint with my credit card company.

1
Date of experience: Dec 15, 2025
Archie Bell
Fraudulent operation

Fraudulent operation, please avoid at all costs.

1
Date of experience: Dec 02, 2025
Chandler Scott
This seller is untrustworthy

This seller is untrustworthy! Avoid them at any cost; they even falsely claim a 4.5-star rating on their website. The clothing is sourced from overseas and resembles the inexpensive linen items available in local markets. When I sought a refund, I was told I would have to pay high shipping fees to return items to China, or they offered a 60% refund without returning the products.

1
Date of experience: Dec 01, 2025
Brody A.
Another questionable setup allowed by social media

Another questionable setup permitted by social media to mislead consumers. My advice is to stay away from them.

1
Date of experience: Aug 11, 2025

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