Review Time
This company produced a product that was all that it was said to be. My cats love it.! The smallest one which I purchased was large enough for two cats to sleep in! The customer service aspect of the company was wonderful. I had all my questions answered promptly and politely.
My cats are still fussing about who's going to sleep in the basket. It is never empty. The construction of the basket is excellent and I look forward to a long time using it. I'm very sorry that the company is not producing anymore of them.
These guys delivered exactly what they advertised and what i wanted for my cat.. my beautiful old (13yo) rescue has fallen in love with her new possession, its her bed, her scratching and her toy..Its so cool and makes me smile when every morning I get up and find it in another place on the floor, so cute..
These guys delivered exactly what they advertised and what i wanted for my cat.. my beautiful old (13yo) rescue has fallen in love with her new possession, its her bed, her scratching and her toy..
Its so cool and makes me smile when every morning I get up and find it in another place on the floor, so cute..
I purchased 2 harnesses for my cats. They took almost 3 weeks to arrive but that would have been fine if they looked like what I ordered. Instead of one D ring to clip the leash on they each had 4 D rings adding weight and noise. I asked them why and Stimulicat staff said the extra D rings were to add doodads to the harness. Really? What cat wants that? I had ordered the harnesses thinking they were simple and sleek.Now, even though the photo on the web site looks nothing like what they sent me, they are requiring me to pay for return shipping to the Netherlands! Not even a US address. And the chew sticks they offered as a gift have received zero attention from my cat. Don’t waste you money and time on this company.Personally I think their manufacturer made a mistake and they are trying to pawn it off as a design improvement instead of honestly treating their customers fairly. I will never do business with them again.
We have the small and the large of the cat baskets and the cats love them both. Curiously, we often find our smallest cat in the large and our biggest in the small baskets. Regardless, they are almost constantly in use, esp. at bedtime.One star off because after 3rd or 4th washing, the coils on our large baskets have started to separate in places. Easy to mend but a bit of a pain. (Smaller baskets have stayed intact.)
1. My order took more than TWO WEEKS (!) from the time of order to the time of delivery, with wonky and unreliable tracking information (honestly, I thought my order had gotten lost or mis-delivered). There was nothing communicated on the website nor with my order placement that informed me I should expect such a significant delay. When I notified the company of this, they provided no explanation or compensation.2. Contrary to what the website explicitly advertises - that their pet harnesses are “adjustable to fit every cat perfectly” - in fact they are NOT AT ALL ADJUSTABLE (!), which was confirmed to me in an email from customer service … WTF?!? Does that not defeat the whole point of an effective pet harness: to fit the cat securely to prevent escape?!? THIS IS EXPLICITLY FALSE ADVERTISING!!!3. Because the pet harness couldn’t be adjusted to securely fit my cat, I couldn’t use it and wanted to return it … only to learn after going through the return process (that mind you must be completed within 30 days of purchase, which meant within about 10 days of me actually finally receiving it!) that THE CUSTOMER HAS TO PAY FOR RETURN SHIPPING TO GUANGDONG, CHINA!!! While the return & refund policy stating that the customer is responsible for the cost of return shipping is buried on their website, nowhere do they indicate that they ship directly from/to China (the return address is provided via email once a return request is processed). In fact, the company address listed on the website is located in the U.S. (Delaware), so it’s very misleading! I spent WAY TOO MUCH on a pet harness THAT I CAN’T EVEN USE (!) - $37.95 - AND CAN’T GET REFUNDED because the cost to return ship it exceeds the cost of the item.4. The ONLY reason why I gave Stimulicat even one star is because their customer service did respond sufficiently to my inquiries via email. Otherwise, they get ZERO stars.
As the purge review stated, this company is misleading that it ships and is based in China. The address on the website is indeed Delaware. I received the harness as a gift and it also did not fit. Everything the other review said is true.. you have to immediately notify customer service of the return, and only then do they give you the return address in China. They also give you crazy specific instructions for the return....I had to send a picture of my addressed return package and I had to send the tracking information. If you don't, no refund. The shipping was 28.00. I shipped it on Aug 29th. It made it to Chinese customs sept 12. Where it sat. For over 3 months. I was in constant communication with their customer service team who politely told me they were going to do nothing. I told them I followed all their rules and this was ridiculous that it has taken so long. Any other credible company would have refunded the purchase by now. They refused. It is now dec 27th and the package is still not to them, and still no refund. This company is a total scam and you should stay away.
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