Name: stokesstores.com
Telephone: 000000000
Rating: 1.9

Gerard Parker Guest

Delivery Errors and Refund Process

I ordered a slushie drink maker, but it was sent to the wrong address due to a shipping error. Without my contact number, it was returned to the sender. When I requested it to be resent, I was only offered a refund.

Date of experience: Dec 28, 2025

Ashley Rogers Guest

2 months ago

Delivery Mishap with My Order

I ordered a slushie drink maker, but it was sent to the wrong address due to an error in the shipping details, and my contact number was missing. It got returned to the sender, and when I asked for a reshipment, they only refunded my order.

Date of experience: Dec 24, 2025

Gunner Barnes Guest

2 months ago

Extremely Poor Customer Service

I ordered several items during a sale, but it took over two weeks to arrive and required multiple follow-ups to track it down. The items arrived damaged, and despite numerous attempts to reach out for help, I received little assistance. The only response directed me to a store for a refund, which is inconvenient since I live far away. I'm very disappointed and will not be shopping with this company again.

Date of experience: Dec 15, 2025

ZackDoodle49 Guest

2 months ago

Lack of Communication

I placed an order over two weeks ago, and it's still processing. I reached out via email multiple times but haven't received a response. I can't find a contact number for assistance, leaving me uncertain about my order's status.

Date of experience: Dec 04, 2025

Johnny Bell Guest

6 months ago

Unreliable Support and Warranty Issues

I purchased cookware with a warranty, but the lid cracked. I was directed to contact the manufacturer, but their website is down. After waiting weeks for a response, I was told they didn't have the parts. This product is still available for purchase, yet they won't honor the warranty. I can't trust this company or its products.

Date of experience: Aug 11, 2025

Wilhelm Turner Guest

8 months ago

Frustrating Experience with Customer Service

The customer service and management at the company are disappointing. Items advertised were unavailable in stores, and my attempts to contact the head office about this issue were unsuccessful. The phone number was out of service, and online chat didn't work either. Their email system is questionable, and overall, my experience has been very negative.

Date of experience: Jun 17, 2025

Sigmund Reed Guest

8 months ago

Rude Customer Interaction

I purchased a toaster that stopped working and went to the store for assistance. The staff member I spoke with was unhelpful and rude when I inquired about what to do without the toaster. This experience left me very unimpressed and dissatisfied.

Date of experience: Jun 07, 2025

Brad A. Guest

8 months ago

Inadequate Return Process

I received unclear instructions for returning an item, and when I followed the provided address, it was marked as closed. I reached out about this since they were supposed to cover return shipping, but after sending the parcel back, I never heard from them again. I'm frustrated with the lack of communication and support.

Date of experience: Jun 05, 2025

Jiinx_gamer13 Guest

9 months ago

Scam-Like Experience

I ordered an air fryer but received an empty box instead. After contacting customer service, I waited three weeks with no response. I'm now considering a chargeback. This experience has been incredibly frustrating.

Date of experience: May 09, 2025

Douglas Coleman Guest

10 months ago

Damaged Dinnerware Set

I received a shattered dinnerware and glass set. I emailed for an exchange or refund, but despite my efforts, I never received a response. It seems I'll have to drive to a store for a resolution, which is disappointing.