storyhomes.co.uk

5
5 Based on 21 reviews

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Average Rating

5

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5

21 Reviews

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Zak Elliott
Stacey at Heritage Fields was our sales executive. She has been excellent from start to finish and c

Stacey at Heritage Fields was our sales executive. She has been excellent from start to finish and couldn’t do enough for us. She has answered every query we have had about our first home and kept in regular contact with us throughout our buying process. Thanks so much Stacey!

5
Date of experience: Feb 07, 2026
Paddy Walker
Our Experience with the New Home

Our second story home has been a wonderful experience. While searching for a new place, nothing seemed to catch our eye until we visited a site where we were greeted by a welcoming representative. There was no pressure, and we had an open discussion about our needs. The home we toured surpassed our expectations. From the negotiation phase to completion, the support we received was invaluable; it felt like they truly understood our challenges and guided us through to the finish line. Now that we've settled in for a couple of months, we absolutely love our new home. The aftercare and site manager have been excellent. Upgrading from another builder's homes was the right choice, and we are thrilled with the design and features they offer, especially our spacious new kitchen island, which was essential for us!

5
Date of experience: Jan 24, 2026
Sophia F.
Exceptional experience from start to finish.

The company was outstanding right from the start. They clearly explained the entire process, provided updates at each construction phase, and offered assistance when the solicitors involved were uncooperative. Our sales representative was excellent, transforming what is usually a stressful situation into a smooth experience. Truly commendable!

5
Date of experience: Dec 27, 2025
Kirk Lewis
Clear, informative, and supportive experience

The company was exceptional from the very start. They explained the process thoroughly, provided updates at every stage of the build, and offered support when the solicitors in the chain were unhelpful. The sales executive was remarkable, making what is typically a stressful experience much more manageable.

5
Date of experience: Dec 27, 2025
KhRo4513
Grateful for the exceptional service

I want to express my gratitude for the sales executive's friendliness and professionalism. She played a vital role in helping us secure our new home.

5
Date of experience: Dec 21, 2025
Charle Wilson
Smooth buying process

The sales representative from the company was outstanding throughout the entire process. She maintained contact during crucial moments and exceeded our expectations. Her personable and accommodating nature made us feel at ease with our decisions. I would highly recommend the company based on the excellent customer service we've received.

5
Date of experience: Dec 21, 2025
Russell Patterson
Reservation experience at Summerpark Dumfries

Having just reserved our new home at Summerpark Dumfries, I wanted to share the wonderful experience we had with the sales executive. She was very friendly and provided comprehensive information about the process, thoroughly reviewing the site and building plans with us.

5
Date of experience: Dec 20, 2025
Kristy Patterson
Wonderful support

The sales representative was delightful! She provided us with extensive information, answered all our questions, and we look forward to our next conversation.

5
Date of experience: Dec 19, 2025
Conway Morris
Heartfelt thanks

Thank you to the team for helping us realize our dream home. We have been in our new place for a week and absolutely love it. The support team has also been fantastic in ensuring everything runs smoothly. Thank you all, and happy holidays!

5
Date of experience: Dec 19, 2025
Honor R.
Fantastic support experience

Our experience so far has been fantastic. The sales representative has been incredibly helpful, addressing all my inquiries.

5
Date of experience: Dec 19, 2025

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