Review Time
I love the folio, and the Powerbank (lighter than another I have) and the 3 way cord it came with will really minimize my travel “stuff”. I was grateful that Jessamine was able to help me and get this included in my order as I’d had trouble adding it originally. My only wish (and it’s pretty small) is that the slot for the ipad was a little more roomy. I have an ipad case with a built-in keyboard which makes it a few millimeters too thick to fit in that spot. Otherwise it is both functional and beautiful.
Update- since I wrote this review, I have been issued a full refund. My issues seems to have been escalated to a higher person who made the call. I'm satisfied, but wish I didn't have to go through the frustration.I am so disappointed in the customer service I received. I had to return my item, and received a reply stating I would only receive a partial refund because it was improperly packaged, resulting in damage and it appeared I had used it. I suggest updating your policy to include free return shipping to ensure returns arrive back safe and sound according to your expectations. I also do not appreciate being accused of using the product- as I certainly had not. I requested pictures of the "damaged" product or any evidence that I used it, and did not receive any. I can only interpret this as a purposeful attempt to avoid a full refund on STOW's part. This experience has completely turned me off of purchasing anything from STOW in the future.
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Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.
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