Review Time
1. Both bags had a defect in them: 2 cm difference in axel (centre) point shift. Unacceptable for 600 EUR bag.2. One shipping label was provided for two boxes - this caused friction with Fedex who refused to take them as one shipment, hence I had to glue them together to create one giant parcel. This was stress under courrier rushing me to finish this in front of him.3. Messy customs forms completion by Strathebrry re return duty, marking me as commercial exporter (which is incorrect) - caused my additional time spent on corr with fedex explaining that it is a private customer return and not commercial.4. Two weeks passed since their receipt of the return, and no refund has been issued, notwithstanding reminders and no response from CS either.Overall: do not recommend: over hyped product, questionable quality, poor e-commerce practice, and unresponsive CS.
*edit- I have received a confirmation of refund after posting review. First time I have bought a Strathberry bag, I returned the bag as it wasn’t quite what I wanted. The returns process seemed straight forward. I returned it on 29th November and received an email on the 2nd December saying they have received my returned item and that I should allow 5 days for my return to be processed and a refund or exchange to be issued. Over a week later I still hadn’t received an email or refund. I submitted a contact form on the 10th December, I emailed on the 12th and send a message on social media on the 13th. I haven’t received a response from any of these and still haven’t received a refund. After I had returned it, I ordered a different style hoping it would suit me better, this is currently on pre order for the end of December which I have paid for. Had I known it would be this difficult to contact customer services, I wouldn’t have repurchased another bag.
The process from start to finish was easy. The items were delivered in a timely manner. The items had a further discount before they were shipped and Customer Service provided a price adjustment hassle free. Amazing service. The hand bags are stylish and good value and quality for price point.
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Shop the Strathberry collection. Discover luxury handbags, leather tote bags and designer purses. Designed in Scotland, UK and handcrafted in Spain.
