Review Time
I spent over 10 hours trying to return a damaged bag and was asked to waste more time. I was drawn in by the seller's high-quality claims but received a bag with defects. I thought returning it would be straightforward, but that was not the case. I tried to return it via a collection point, but they wouldn't accept it. I've arranged multiple pickups, but no one showed up. Customer support was apologetic but offered no real solution. I've learned that a budget bag often comes with budget quality and service.
My order still hasn't shipped! I placed it on November 27! Now I'm told it will ship this week, and today is December 16. I've emailed multiple times to inform customer support that I'm out of state for the holidays from December 19 to January 3! There's no clarity on when my order will arrive. I've requested to hold off shipment if it can't be delivered by the 18th since I can't have the package sitting outside for two weeks. I'm not receiving timely responses, and the replies are incomplete, leaving me uncertain.
I never received my bag as it took more than a week to be sent to the courier, and after another 11 days, it still didn't arrive. The tracking failed after they attempted delivery (I was home all day). When I called customer support about the failed redelivery, they promised next-day delivery, which never happened. I've reached out via email and was told a refund can't be processed because it's unclear if the item will be delivered, even though I requested a return. I was excited to receive my item for upcoming events and am very disappointed with the lack of resolution.
I was so excited to receive my Strathberry Mosaic I have been wanting this bag for sometime.I was blown away by the packaging it was 1st class. My Mosaic is impeccable, exquisite and the smell of the leather delicious. I have received lots of compliments I am in love. I am considering a purchase for my birthday in February 2026.Thank you!
I am extremely disappointed with Strathberry’s customer service and refund process.I bought two bags (orders 206991 and 206063) which I returned at the beginning of December. According to tracking, the bags arrived back with Strathberry on 9th December. Today is 9th January, and I still have not received my refund.I have tried to contact the company multiple times via chat, email, and phone. After many attempts, I finally managed to speak to someone on live chat. I was told they would contact the finance department, but they could not tell me how long it would take to issue my refund. This answer was completely unacceptable.Under UK consumer law, refunds should be processed within 14 days of receiving returned goods. It has now been a month. I called again three days later and still received no update or resolution.I am an NHS nurse, and having £600 unavailable to me for over a month, when I did not keep the goods, is simply not right. For a brand that positions itself as premium, this level of service is shocking.Until this issue is resolved, I cannot recommend ordering from Strathberry—especially if there is any chance you may need to return an item.
I placed my order on 12/7/2025, and now it is 12/12/2025, but there is still no update on my order. I have emailed Strathberry customer services twice but have not received a reply. I entered my order in the Track Order on Strathberry's website, it says my order did not exist. Strathberry charged my credit card on 12/08/2025 but no update on shipping or delivery. Order # US150002If Strathberry cannot deliver the product, refund my money. I will never order from this company again. I do not care how nice their handbags are, if they poor customer service.
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Shop the Strathberry collection. Discover luxury handbags, leather tote bags and designer purses. Designed in Scotland, UK and handcrafted in Spain.
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