struans.com

4.7
4.7 Based on 133 reviews

Struans are a local family business committed to providing the best service and value for our customers. With branches in Dundee and Perth there is a great choice of new cars from Peugeot and Mazda - all top manufacturers with great reputations and each ...

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Average Rating

4.7

/
5

133 Reviews

5 Star
90%
4 Star
1%
3 Star
0%
2 Star
2%
1 Star
8%

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Bobby B.
I have dealt with Struans in Perth for 20 years

I have dealt with Struans in Perth for 20 yrs. They give good old fashioned customer service, always helpful and doing what they can to make things easy, it has always been greatly appreciated. Peter Cheney in particular is one of the nicest men you could deal with, nothing is ever a trouble for him.It is disappointing they have lost a franchise but I will certainly be sending best wishes to a well run family business for their continued success.

5
Date of experience: Mar 27, 2024
Wilson P.
STILL KNOW HOW TO SATISFY CUSTOMERS

We had been using Struans (Dundee) for almost 20 years, but this year I totally forgot about my MoT and annual service. I phoned and spoke to Barry on the service desk, after a few minutes he said he could fit me in the next day if I could be there by 8:00 am, and then he managed to arrange a replacement car as I had a 40 mile drive. The MoT was completed and I was advised by 'phone that some repairs were required. I received another call late afternoon to tell me the car was finished and ready to be collected. I cannot express how helpful and diligent they have been this year and how much I appreciate it. Struans may have lost a franchise, but they have not lost the ability to satisfy customers. Many Thanks.

5
Date of experience: Feb 27, 2024
Clyde
STILL KNOW HOW TO SATISFY CUSTOMERS

We had been using Struans (Dundee) for almost 20 years, but this year I totally forgot about my MoT and annual service. I phoned and spoke to Barry on the service desk, after a few minutes he said he could fit me in the next day if I could be there by 8:00 am, and then he managed to arrange a replacement car as I had a 40 mile drive. The MoT was completed and I was advised by 'phone that some repairs were required. I received another call late afternoon to tell me the car was finished and ready to be collected. I cannot express how helpful and diligent they have been this year and how much I appreciate it. Struans may have lost a franchise, but they have not lost the ability to satisfy customers. Many Thanks.

5
Date of experience: Feb 27, 2024
Madonna Brown
Great customer service and friendly…

Great customer service and friendly staff. Good trade in price for old car and reasonable warrenty on new car.

5
Date of experience: Feb 17, 2024
Mitrali28
Time wasters!

Got a valuation for vehicle on Motorway. Didn't meet reserve. Decided to sell it anyway to the closest buyer (Struans Perth). Upload all the documents. Constantly chasing Motorway to find out what's happening, just to be told 'the Struans is keen to pick up the vehicle, we are just checking documents'. Then I'm told 3 weeks later that Struans backed out due to ME taken to long with documents! What an absolute waste of time!

1
Date of experience: Feb 17, 2024
Candy R.
Great customer service and friendly…

Great customer service and friendly staff. Good trade in price for old car and reasonable warrenty on new car.

5
Date of experience: Feb 17, 2024
Frederick Sanders
Time wasters!

Got a valuation for vehicle on Motorway. Didn't meet reserve. Decided to sell it anyway to the closest buyer (Struans Perth). Upload all the documents. Constantly chasing Motorway to find out what's happening, just to be told 'the Struans is keen to pick up the vehicle, we are just checking documents'. Then I'm told 3 weeks later that Struans backed out due to ME taken to long with documents! What an absolute waste of time!

1
Date of experience: Feb 17, 2024
Kristen Morgan
Dealing with things when they go wrong

I don’t normally do reviews but thought it would be appropriate to do one in this instance for Struan’s Dundee (Used Cars).We had been looking for a small car for my mother and spotted a nice i10 Hyundai online at Struan’s (via Autotrader) and spoke with their sales team, in particular Graham.He was very helpful in providing information on the vehicle, providing extra videos and also clarifying further the history of the car.We purchased the vehicle (as a distance sale without seeing the vehicle) and unfortunately we the car arrived we noted there was a dent in the driver door, which after careful review by a local body shop, actually demarcated quite extensive damage rather than a simple dent.I spoke with Graham and also Scott, his manager. Both were incredibly helpful and apologetic and with no quibbles arranged for the damage to be repaired in full (costs of which were not inexpensive). This was all done very efficiently.I therefore would strongly recommend Struan’s in regard to their after sales support; I think a reflection of a business is not how they manage when things go right but how they sort things when they go wrong.

5
Date of experience: Feb 02, 2024
Larissa Walker
Dealing with things when they go wrong

I don’t normally do reviews but thought it would be appropriate to do one in this instance for Struan’s Dundee (Used Cars).We had been looking for a small car for my mother and spotted a nice i10 Hyundai online at Struan’s (via Autotrader) and spoke with their sales team, in particular Graham.He was very helpful in providing information on the vehicle, providing extra videos and also clarifying further the history of the car.We purchased the vehicle (as a distance sale without seeing the vehicle) and unfortunately we the car arrived we noted there was a dent in the driver door, which after careful review by a local body shop, actually demarcated quite extensive damage rather than a simple dent.I spoke with Graham and also Scott, his manager. Both were incredibly helpful and apologetic and with no quibbles arranged for the damage to be repaired in full (costs of which were not inexpensive). This was all done very efficiently.I therefore would strongly recommend Struan’s in regard to their after sales support; I think a reflection of a business is not how they manage when things go right but how they sort things when they go wrong.

5
Date of experience: Feb 02, 2024
AguusMz24
Great Company

Saw a car on line emailed to go take a look was looked after from start to finish from taking a test drive to buying the car great company to deal with John Black the salesman was brand new.

5
Date of experience: Jan 25, 2024

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Business Details

  • Struans are a local family business committed to providing the best service and value for our customers.

    With branches in Dundee and Perth there is a great choice of new cars from Peugeot and Mazda - all top manufacturers with great reputations and each with their own personality.

    Our range of used cars covers all makes including Volkswagen, Nissan, Citroen, Ford, Vauxhall and more, with the number of vehicles we offer increasing growing due to both our success and our determination to provide motorists in Tayside with more choice.

    Since we started over 40 years ago Struan Motors have grown from humble beginnings to become one of the most popular places for people in Tayside, and much further afield, to choose to purchase their new car.

    Although Struan Motors now offer a choice of 3 new car franchises, a large stock of used cars, a fast-fit centre, vehicle rental and a full after-sales service, it was not always like that

    Struan Robertson, as a time served mechanic with an excellent reputation first branched out on his own in 1974 with a small holding at Kinfauns just outside Perth, where he specialised in the servicing and repair of Volkswagens.

    However, as his reputation spread, it soon became clear that the business needed to expand in order to meet customer demand and so his brother John joined him as they moved into larger premises in South William Street in Perth in 1977.

    Struan Motors popularity flourished, helped by the convenience of this new city centre location, and soon adjacent property was taken over to help cope with demand and allow for the arrival of the Mazda franchise which was awarded way back in 1981, making Struans one of the longest established Mazda dealers in Scotland!

    The next big step was when, due to their growing reputation for customer service, Toyota chose Struans to represent them in Perth, which once again required more room, and a showroom in nearby Victoria Street was created.

    Some of these city centre properties still bear the Struan name to this day as they are where our tyres and all-makes servicing branch is based.

    Our landmark Struans Motor Village in Crieff Road, Perth first started off in 1987 when our Toyota showroom moved there, to what had been a greenfield site.

    Ever since then there has been continual development with the opening of our Peugeot showroom in 1989, and our new Mazda showroom in 1995. The site has also seen a large and spacious used car display area created, with a large customer car parking area rarely seen at dealerships with landscaping to give a relaxed atmosphere..

    Over the years Struans had developed a loyal customer base from all over the country, but particularly in Dundee. This led us develop a prominent site which we initially used as a Toyota dealership and is now a used car specialist Autocentre dealing with all makes of vehicles.

    Now that we have grown to have 2 great centres in Perth and Dundee we are now focused on ensuring our customers receive the best possible experience at Struans.See more

  • email rjs@struans.com
  • call 01738445566
  • language https://www.struans.com

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