Review Time
Great customer service, great range of products, but will never order again unless incoterms for shipments are changed for the EU - €85 charge due to them not taking customs payments at check out and leaving me to foot the bill - when queried if I can return the items without paying the charges advised I would be charged fees for the same.
Great customer service, great range of products, but will never order again unless incoterms for shipments are changed for the EU - €85 charge due to them not taking customs payments at check out and leaving me to foot the bill - when queried if I can return the items without paying the charges advised I would be charged fees for the same.
Hello Stuarts LondonI just want to message you to let you know I received my Baracuta G9 black size 50 Harrington, I could not be happier with this purchase, it is everything and more. After going round and round in my quest for the best Harrington, try to wrap my head around the pricing, and justify it, then actually pull the trigger on the purchase, my is over and I have conquered. No regrets! I am a expert on all Harringtons now..lolThanks for being a great retailer of fine clothing I will purchasing more product from you in the futureThanks againRichard SchwartzContinued today Feb 16, 2026Above review was from around Feb 1, 2026 but Trust Pilot tagged my review as being not authentic, I assure reader and Trust pilot I am a real personOk let's get on with my continued support of Stuarts of London with 2nd review. I have since requested a return/EXCHANGE of my unfortunate Baracuta G9 size 50 Harrington, for a smaller size a, a size 48 in the same product description and Stuarts of London has been unequivocally professional as always, thanks Stuarts of London you are a 💎 Gem of a retailer.
I have been shopping with Stuarts for many years and every single time the experiences has been excellent. I just bought some Red Wings that were too big for me. Did not have the smaller size in stock but I returned them and the refund was processed immediately. Customer service are absolutely great and on the end of a phone if you need them! Delivery is very often next day and the cheeky 10% sitewide discount they give most of the time is very much appreciated. The stock they carry is perfectly curated by someone who really knows what they are doing. Can't recommend them enough and am very please to support a Great British institution!
English translation:Big warning – this is a supplier that systematically scams customers. I ordered a T-shirt, but the size didn’t fit, so I returned it. I then received a reply saying that it wasn’t the correct T-shirt and they refused to refund me!Whether it’s the Polish intermediary you send the item through who swaps the product, or Stuarts London themselves being dishonest, I don’t know. But a big warning regardless – do not order from Stuarts London!
The last time I used these people, they sent me their last pair of Rockport boots that were supposedly restocked. They weren't. It was one pair that had been returned by a customer because they were faulty and marked. I complained and they offered me a small discount off my next order. I thought I'd give them a go again regarding a coat so I emailed 5 days ago and I'm still waiting for the response. Won't use them again. Don't bother. It obviously upset them last time and they're still bitter. Simple truth is, don't send me someone else's returns and tell me you've restocked and I won't do you a poor review. Don't bother. Wouldn't recommend them at all to anyone for anything.
I had been searching for a specific "high end" shirt in my size. I found it at Stuarts. When I was on the brink of purchase at the checkout I was advised that I had not used the coupon that gave me 10% off. I duly used it. At the final purchase point the next working day delivery option came up at no extra charge. The shirt was well packaged and having been ordered at 9:30 on a Saturday morning it arrived at 2:30 the following afternoon - a Sunday!
I’ve ordered from Stuarts a few times over the past year or two and whether it’s been multiple items or just single items, the service has been faultless. Customer service are always very helpful on the very odd occasion I’ve needed to speak to them. This time I ordered a pair of socks that arrived within a couple of days, as expected. Highly recommended
Excellent choice of quality clothes that you know will last. I ordered 3 grey sweatshirts. Kept the one I liked best - returned 2 and received a confirmatory email which also told me when the refund would be in my account. Hard to beat.
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Stuarts was founded in the heart of West London in 1967 with opening a store in Shepherds Bush. We are famously known for our contribution to the Mods and 80s Casuals subculture. Stuarts London became the ultimate destination for fashion-focused Lads, travelling from all areas of England. As QPR football team was in the premier league, The Lads would use the match days as an excuse for a shopping trip to Stuarts, coaches would park outside, to catch all the latest sought after brands. It is well known that on match days Stuarts would be mobbed with customers. Some-days a queue would even stretch outside the shop.
Today we pride ourselves on bringing you a great choice of luxury & heritage menswear from brands that we carefully select from around the world. For those who love retro fashion, the store still stocks a selection of the vintage brands that helped build our foundations like the iconic Baracuta Harrington jackets to Danner boots. We are an official authorised stockist of every brand we display which confirms our product authenticity. See more
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