Review Time
Amazing customer service !!
I am so impressed by this company. I ordered a rose to give to a friend who was visiting me. Unfortunately I was out when the courier left it on my door step and sadly it wasn’t there on my return.
I asked style rose if they had a photo of where the rose was left and explained the situation.
Even though this was not their problem or their fault at all. They immediately offered me a replacement rose but as my friend was due very soon I had to decline.
Then to my surprise I was refunded in full !!! Something I wasn’t expecting or that they had to do.
Exceptionally nice company. I will recommend and use them again for sure.
Amazing customer service !! I am so impressed by this company. I ordered a rose to give to a friend who was visiting me. Unfortunately I was out when the courier left it on my door step and sadly it wasn’t there on my return. I asked style rose if they had a photo of where the rose was left and explained the situation. Even though this was not their problem or their fault at all. They immediately offered me a replacement rose but as my friend was due very soon I had to decline. Then to my surprise I was refunded in full !!! Something I wasn’t expecting or that they had to do. Exceptionally nice company. I will recommend and use them again for sure.
I ordered the Robert rose just prior to Christmas Day for my mother in law as a gift. The lovely rose arrived in time for Christmas and was well packaged and protected and their communication was superb. Thank you to Style Roses for the rose. Mother in Law absolutely loved it. Superb service.
Just wanted to say THANK YOU SO VERY MUCH to Style Roses for all your help in choosing the perfect Rose bush for our needs. The Rose Bush was delivered next day as promised and most importantly, our friend and colleague, who it was a gift for, following the loss of her mum absolutely loved it and said it couldn't have been a better gift she was so touched . We know it brings her lots of comfort and joy watching it flower year after year.I genuinely want to thank you for all your help x
delivery costs are only visible ONCE the order is placed. Too late then to go elsewhere because of the v.high charges.That is how I experienced this sites purchasing process. I have had many years experience of a great number of sites and am wide-eyed picking out the wide variety of ways of revealing information. Shame if I 'missed' this site's process but I wont be going back again.
My 1st order (as a 60th Bday gift ) and I'm so happy with the roses that I recieved. They were carefully packaged, beautifully wrapped and arrived on precisely the right day. I had a slight problem with one rose and Margaret was ever so helpful, dispatching a no quibble replacement within 48 hrs. Friendly,excellent customer service and I can't wait to oder again. Would absolutely recommend to friends and family.
I specifically put the address to where I wanted it delivered to on the order form but it was ignored and they sent it to me. I rang to ask if it could be rectified only to be kept waiting on the telephone for five minutes and then to be told it was not their fault.Clearly they need to check their computer systemThey would not re route the rose without further payment so not my idea of good customer service. I am very disappointed and will not be using them again as clearly they do not follow instructionsThe item was left on my doorstep in the pouring rain and the box it arrived it was soaked I had not been told that it had arrived.
I ordered 2 x Keith potted rose bushes and they are absolutely stunning. So pleased with the service I received. I made a mistake with my order and it was quickly rectified on the phone. The bushes arrived the next day, with a very useful guide about how to look after them. Great and efficient customer service, beautiful roses, will be back for more. Thank you Style Roses.
I have received my "Susie" rose today on the day l chose .. with advance warning of delivery time ..& it arrived in perfect condition .. simply beautiful.. so healthy & glorious perfume exactly as described when l ordered it .... my 1st purchase from Style Roses but def not my last !!!
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Specialist Garden Rose Nursery and Grower, based in Holbeach, Lincolnshire. PE12 8AG, Established 1999. Field and Nursery grown garden roses, over 400 varieties available as top quality bareroot or potted roses throughout the year for every garden situation or gift/memorial occasion
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