Review Time
Every time I have ordered from Sugoi mart it has been an amazing experience. The level of care and customer service is 11/10, the delivery was so quick, and they really listen to you and are great at answering any queries!!
I hope to visit Japan one day but for now, until then, I am enjoying my lil treasures sent directly from Sugoi Mart, thank you!!!! 🥹🩷✨
Every time I have ordered from Sugoi mart it has been an amazing experience. The level of care and customer service is 11/10, the delivery was so quick, and they really listen to you and are great at answering any queries!! I hope to visit Japan one day but for now, until then, I am enjoying my lil treasures sent directly from Sugoi Mart, thank you!!!! 🥹🩷✨
This was my 4th purchase of a gift box from Bokksu and in spite of a lengthy delay due to customs, their offering provided layers of delights for my recipients. In their own words , "We received your package and since we knew it was very special, we took the time to just take a breath and just appreciate the moment of your thoughtfulness. Tonight we opened the package bit by bit and took pictures to memorialize the moment. Paul and I thank you for the thoughtful, meaningful and beautiful gift. May God / Yahweh continue to guide you and walk with you. With our love,— Paul and Olivia IwahashiThe selection, Bokksu Original Sweets Gift Basket (17 Pieces, 6 Flavors), provided them variety and multiple savory delights. The quality of the items, their exquisite packaging and prompt customer service to uncover the cause of the delay gave me peace of mind until order could be completed. All concerned were gratified by the end
I am new to this company and I ordered over $200 worth of food and ceramics. I didn’t know shipping takes long and I emailed them for updates. They responded within an hour and told me what the shipping process was like. They were great with their customer service.
I ordered a product for Christmas on December 6. So far, the only shipping update I have is that on December 9 usps was awaiting the product. No further info. The company is putting the burden on me to figure out where the product is and will not cancel and refund my money. It’s Christmas Eve. This was supposed to be a present for my granddaughter. If I had an expected delivery date I could tell her when she’ll get her present. But I have nothing but a charge on my credit card with little hope of seeing anything.
I ordered items from them in November for Christmas (while they were advertising for Christmas gifts on their own site). As of December 24, the items have not even shipped from their US facilities. I feel completely misled. In response I got an AI generated sorry email. Don't bother ordering from here.
I've been ordering stuff through Sugoi Mart for years & they always deliver. In recent years there seems to have been a slight downgrade as their selection has decreased & their prices have drastically increased but overall they're still a great shopping option for Japanese goods. I've contacted customer service several times & they've been up front and helpful. I always opt for DHL shipping if it's available & I've never had an issue getting my packages quickly that way. My most recent order qualified for free shipping so of course it was not shipped DHL. I was a bit nervous but it still arrived in a timely manner and in good condition.
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Sugoi Mart is your ultimate destination for all things Japan! We bring the coolest, quirkiest, and most exclusive Japanese snacks, drinks, collectibles, beauty products, and everyday items straight from Japan to your doorstep—no matter where you are in the world. Discover Japan in every box!
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