Review Time
Very disappointing experience.
I was charged for a full annual subscription instead of one month. I contacted support within 3 minutes — literally three minutes — asking them to switch the plan from yearly to monthly.
Despite providing all requested information, I have not received a single response for 20 days. No confirmation, no update, no explanation — just complete silence.
Charging customers and then ignoring support requests is not acceptable. Please be extremely careful and double-check the subscription terms before making any payment.
The more I engage with the service, the clearer it becomes how inadequate it is. It has led to some of the most frustrating experiences I've encountered. A major issue is its complete unresponsiveness to the prompts I provide. I can attempt to change the "style" for a song, yet it continues to revert to the previous "style". It seems the developers lack an understanding of what a song should truly sound like. The phrasing and rhythm of any song it generates are far from what a "real" musician would create. I've squandered countless hours trying to extract a decent song from the service. I've reached my limit; life is too precious to spend more time on it. A refund and an apology should be extended to all users who have given it a try.
Suno.com is truly the leading AI music generator available, and I've explored several options, including other top contenders. After nearly a month using Suno's V5.0, I've released multiple songs with copyright protection across all major platforms like Spotify, Apple Music, and YouTube Music under my pseudonyms. The response on Soundcloud and my hits on Hearthis have left me amazed. The value for the price is extraordinary—this is the ultimate music creation tool! I highly recommend it. To those who criticize, your negativity stems from envy.
Exercise caution with the subscription auto-renewal. My plan was renewed automatically without sufficient notice, resulting in a charge of $288, which was much higher than the price listed on the website at that time. I had no intention of renewing and would have opted to downgrade or cancel if I had been informed. I reached out to the billing team right away and sent two follow-up reminders. Almost three weeks have passed, and I have received no response or resolution. The total absence of communication regarding this billing issue is unacceptable. Clear communication about auto-renewals and prompt support are crucial for paid services, and my experience lacked both. I highly recommend others to thoroughly check their auto-renewal settings and not depend on customer support for resolving billing matters.
I upgraded to a pro plan during a promotional event but faced issues with a premier plan I accidentally selected. After canceling it, I paid for the pro plan, yet I'm being told I owe money for the premier plan. If I try to downgrade, I face double billing. I've already paid for a year, and my emails go unanswered. This is very frustrating.
The customer support is the worst I've ever encountered! Despite reaching out multiple times, I receive no responses. There's a call for a boycott since there are better alternatives available. Those who support this service lack a true understanding of music and songwriting!
I upgraded to a pro plan during a promotional event but faced issues with a premier plan I accidentally selected. After canceling it, I paid for the pro plan, yet I'm being told I owe money for the premier plan. If I try to downgrade, I face double billing. I've already paid for a year, and my emails go unanswered. This is very frustrating.
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