Review Time
I bought a phone that supposedly has eSIM function. Instead of the chip though, the phone has 2nd sim card slot designated as physical eSIM holder. Without knowing this thanks to somewhat false advertising from the phone producer and reseller. I had big trouble setting an eSIM thanks to being oblivious to the fact you need to use sim slot 2 as a receiver. Superalink did all they could to help me out with setting the eSIM. After we became to conclusion it's not happening. They refunded my money instantly without even me asking for it. Truly pleasantly good experience with the staff. Giving only 4* because it did take good while to everyone figure out the problem. Otherwise truly 5* service!
I was uncertain about the service from the outset, and when the eSIM failed during my trip, they claimed it had been activated successfully. Unfortunately, they couldn't provide a refund for the time the eSIM was not functional. I recommend looking for other options, as they performed much better for us!
I had concerns about the service from the beginning, and when the eSIM stopped functioning partway through my trip, they insisted it had been activated successfully. They also refused to issue a refund for the time the eSIM was inactive. I recommend exploring other options, as they performed better for us!
I purchased a plan for my trip and set it up a few days in advance. Unlike previous services, it activated right away while I was still at home, even without being turned on, and began counting down. Customer service was helpful and processed my refund. However, I had to activate it again upon arrival, which required Wi-Fi, defeating the purpose of an eSIM. While there, the connection was inconsistent, and I had to restart my phone every time I lost free Wi-Fi, which was frustrating. As a solo female traveler, I rely on eSIMs for safety. Despite good customer service, I wouldn't use this service again since I’ve had no issues with other providers.
I bought this eSIM specifically for travel in Colombia, and it was one of the worst connectivity experiences I've ever had. Daily automatic APN updates completely disrupted the eSIM, causing data to stop working until I manually reconfigured the APN settings. Even when it was 'working,' speeds were painfully slow, making basic tasks nearly impossible. Customer support acknowledged the issue but only provided generic troubleshooting. When I asked for a refund due to the service being nearly unusable, they refused, claiming it had already been activated. I've used many eSIM providers globally, and this was by far the worst experience. Save your money and choose a different provider for Colombia. UPDATE: After posting this review, I received a refund, which was initially denied. It’s up to you to decide if the company values its reputation or its customers.
While traveling through Scandinavia, I needed a reliable service for navigation and social apps. The service worked flawlessly across Norway, Sweden, and Finland. I appreciated being able to cross borders without any hassle. I never lost service and didn’t have to worry about data usage thanks to the unlimited plan. I won’t travel without this again.
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SUPERALINK TRAVEL eSIM
SUPER AFFORDABLE & HASSLE-FREE CONNECTIVITY.
Stable connection for travel eSIM with UNLIMITED.
Superalink is always-On RAPID Customer Support.
We are always ready to support you wherever!
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