support.testerup.com

1.5
1.5 Based on 21 reviews

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Average Rating

1.5

/
5

21 Reviews

5 Star
5%
4 Star
0%
3 Star
14%
2 Star
5%
1 Star
76%

All Reviews

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Review Time

justamumful
On the first few small amounts, there’s no problem. As soon as rewards promised are above £1, all tr

On the first few small amounts, there’s no problem. As soon as rewards promised are above £1, all tracking stops. I downloaded this app after a recommendation from daughter. Along with her 3 siblings and my son in law.

Merge hotel, coin master, Monopoly Go, Match Factory and Travel town, all stopped tracking as soon as the higher levels were reached. Not just mine but my daughters and siblings as well.

1
Date of experience: Feb 25, 2026
justamumful
5 ppl all same complaint yet no response

On the first few small amounts, there’s no problem. As soon as rewards promised are above £1, all tracking stops. I downloaded this app after a recommendation from daughter. Along with her 3 siblings and my son in law.Merge hotel, coin master, Monopoly Go, Match Factory and Travel town, all stopped tracking as soon as the higher levels were reached. Not just mine but my daughters and siblings as well.

1
Date of experience: Feb 25, 2026
Dylan OLeary
Spent over £200 pending over £300…

Spent over £200 pending over £300 payout, deleted my account with no reason given. I broke none of the terms of service.I will change my review if investigated and paid out what I am owed.

1
Date of experience: Feb 07, 2026
Elemental Expressions Shiny Br
Defo a scam

Defo a scam. Lure you in to play the games and it needs you to pay for in app purchases to progress to make any sort of money. I’m deleting it all. Don’t get sucked in! I lack impulse control sometimes and was fixated on moving through the levels, but now I see what a waste of time it is!

1
Date of experience: Feb 03, 2026
James Trail
Testerup is a Scam!!!! No matter what annoying ad girl says

Testerup does not pay out!!!! Despite what the annoying girl on the ad says . Knew this was a scam , and joined to play to prove they were a scam . Lo and behold I earned £250 but oddly enough could not cash out . Would not verify me as a real person .

1
Date of experience: Jan 23, 2026
Cheryl Parry
Cashed out previously with no problems

Cashed out previously with no problems. My phone broke several months ago, so I logged in with my new phone, same log in details as before and I've only got the one account. I've earned over £70 and was going to cash out this morning, but it asked for face verification and it wouldn't accept it probably due to poor lighting in the room. Then a message popped up saying I've violated their terms and conditions and my account has been suspended. If this gets sorted, I'll change my review, if not I'm taking it further and I'll report them to action fraud and take them to court. It's not so much about the money, it's the principle when I've done nothing wrong.

3
Date of experience: Dec 15, 2025
Bobby Atkins
Used this site in the past only to be…

Used this site in the past only to be booted from their platform, never broke any of their rules, also that girl with her hand palm first creeped me out.

1
Date of experience: Nov 16, 2025
I really liked the tester up app I have…

I really liked the tester up app I have cashed out 3 times already after reaching the 70 pound target and haven't had any problems. But now I'm stuck at 68.60. I played the games a built it up and the on the last game I had available to play I reached level 100 and it registered all of the targets then I reached 150 and it stopped tracking so I emailed and they credited my account for the amount level 150 was worth so even tho it didn't track they resolved my issue so I continued playing the game so I reached level 200 and then 250 again they didn't track so I emailed and had the problem sorted with in a few days they credited the winning amount to my account so I then went on to reach level 300 and 350 and then emailed them but it was a weekend so I kept playing while I waited for a reply I then did level 400 and 450 again emailed them and still no reply at this point so I went on to compleight level 500 which was the last target paying out £15 jusy for the level 500 so i emailed and wiated for a reply they replied and said it needed sending off for investigation that's no problem they did the same with level 150, 200 and 250 and they was resolved with in a few days now it's been around 2/3 weeks since I emailed about the other levels and just been told I need to be patient and they will be in touch but I feel like they've done it on purpose so I can't cash out a 4th time and that's why I'm stuck at 68.60 with no new games to play with it the 2/3 weeks I've been waiting I will change my review to 5 starts if they get this sorted for meI am owed 44 pound from level 300,350,400,450,500 all togetherIt works as I said I've cashed out before but recently it's gone down hill!

3
Date of experience: Nov 11, 2025
Donna Hodge
They cancelled my account when they had to pay

I earned £50.00 and then Testerup deleted my account and said that I was not a UK citizen!!! Update -They did sort it eventually after about 2 weeks but they were slow and my account was reinstated

3
Date of experience: Oct 27, 2025
Helen Downer
Verification doesn’t work

I played a game and kept a check on the tracking to make sure it was registering. I earned nearly £100. 00 and when I tried to cash it out it won’t let me verify I am a real person even though I tried in various places at different times of the day. It now says I have run out of chances to verify. I have contacted support but have yet to get a response.

1
Date of experience: Oct 12, 2025

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