Review Time
I've been a loyal customer of Calcot, Reading Sushi Gourmet for quite some time now, spending an average of £40 per week on lunches from their store. However, my recent experiences have left me deeply disappointed and frustrated.Their "Too Good To Be True" service is indeed too good to be true, as they consistently fail to deliver on their promises. Despite placing orders and receiving confirmation emails, I've had numerous occasions where my orders were inexplicably cancelled last minute.Yesterday was the final straw. After placing an order and receiving confirmation, I made my way to the store this morning, eagerly anticipating my sushi lunch, only to be told that my order had been cancelled because they didn't have any sushi available, what! Whilst having this conversation, guess what, she was making sushi. No sense of customer service.What truly irks me is the complete lack of empathy or effort to rectify the situation. There was no sense of acknowledgement or apology for inconveniencing a loyal customer. It felt more like a dismissive "can't be bothered, do one" attitude from the staff.For a business that relies heavily on customer satisfaction, this level of disregard for customer loyalty is unacceptable. I expected better from Calcot, Reading Sushi Gourmet, but unfortunately, they have failed to meet even the most basic standards of service. I'll be taking my business elsewhere from now on, where my patronage is valued and respected.
I've been a loyal customer of Calcot, Reading Sushi Gourmet for quite some time now, spending an average of £40 per week on lunches from their store. However, my recent experiences have left me deeply disappointed and frustrated.Their "Too Good To Be True" service is indeed too good to be true, as they consistently fail to deliver on their promises. Despite placing orders and receiving confirmation emails, I've had numerous occasions where my orders were inexplicably cancelled last minute.Yesterday was the final straw. After placing an order and receiving confirmation, I made my way to the store this morning, eagerly anticipating my sushi lunch, only to be told that my order had been cancelled because they didn't have any sushi available, what! Whilst having this conversation, guess what, she was making sushi. No sense of customer service.What truly irks me is the complete lack of empathy or effort to rectify the situation. There was no sense of acknowledgement or apology for inconveniencing a loyal customer. It felt more like a dismissive "can't be bothered, do one" attitude from the staff.For a business that relies heavily on customer satisfaction, this level of disregard for customer loyalty is unacceptable. I expected better from Calcot, Reading Sushi Gourmet, but unfortunately, they have failed to meet even the most basic standards of service. I'll be taking my business elsewhere from now on, where my patronage is valued and respected.
Unfortunately I'm here to give my one star review and say that I will never be buying again. I am a regular customer at the counter in Sainsbury's in Huddersfield. Sushi gourmet is usually my little treat and I used to get a spicy tuna crunch roll. it's usually fresh tasting and delicious. Today it was hard rice, less sushi than usual with a price increase and the crunchy onions on my spicy tuna roll were soft and soggy. The tuna was not in the maki roll like it usually is, it was just avocado and cucumber with some minced tuna piled on top with the soggy onions. I can tell this is because they are making large amounts to keep so they can add the more perishable foods later (the tuna). It's basically just your poor quality supermarket sushi with hard rice and watery fish now but for the same price as a sushi restaurant. Well done for making your formerly lovely sushi crap and mediocre. Avoid it (unless you like hard rice and soggy onions and flavourless fish). To sushi gourmet, I have read other recent reviews of customers saying the same so please don't pretend I just got a rubbish batch. It's obviously new policy and if your that intent on going out of business..you know, go for it.
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