Review Time
Bought on the Thursday, two 300g bags of biltong, before the next day shipping deadline. One was wet fatty, the other one, wet and normal, as I had bought two weeks previously in your Tunbridge Wells shop,(fresh from the shop was brilliant). Hence why I decided to buy some more, but unable to get to T.W.Anyway, got the shipping details, looked on the DHL website, nothing! No tracking.Imagine my panic, where is my expected biltong. I emailed your customer support, and received a reply back that, it would not be arriving on the Friday, as it should have, but the next day, the Saturday, because there was a delay processing the orders.My gripe is,twofold, 1. Why did you not write to me saying , Sorry dear customer, there is a slight delay in the shipping process, please accept our apologies as we know you are expecting it to arrive fresh today. Easy, I think and, we can then plan for someone to wait in the next day to meet the DHL driver.Why was it that I had to contact you?Think you guys can do better.I ordered wet, and fatty, from the shop it was fantastic, by post neither wet or fatty. Is this because it was processed earlier?I will continue to buy your biltong, because I have found it to be the taste that I remember from my time in South Africa.But can we do better next time please.
Absolutely the best biltong in the UK!!! Taste like real South African biltong should be. Also, the staff are always friendly and helpful and orders are delivered promptly! I shop online, very convenient. Been a customer now for a couple of years and won't buy my biltong anywhere else. Thank you Sussex Biltong!!!
I bought for the first time Biltong's for a wedding with a South African groom and everyone was really impress with the quality. But when I made the purchase stating this was for a wedding, they contact me and suggested to rescheduled the delivery in a week time so the Biltongs were serve within 3 days, They also sent me everything that I need to keep them in optimal condition and detailed instructions. That's what I call customer service, thanks team!
Claim your business profile now and gain access to all features and respond to customer reviews.
We make and sell top quality biltong, dry wors and boerewors as well as selling Southern African groceries for homesick ex-pats. Our biltong is made from premium grass-fed British and Irish beef and is always freshly sliced to order, never prepacked. We have physical shops in Sussex and offer free UK wide delivery for online orders over £25.00.
holyenergy.de
www.purcoldpressed.com
ingrossodolciumi.it
counterculturedrinks.com
epiceriecorner.co.uk
hempoilshop.gr
singleordouble.co.uk
shishavibe.com
www.edobles.com
smoke-king.co.uk