Review Time
I was a long-term customer using Swapsy to swap USD to CNY. The experience prior to 2023 was great. I didn't use it in the past 2 years until 1 weeks ago when I initiate a swap of around $800. 6 days have passed, I didn't receive anything. As it declare that most of transaction can be done in 48 hours, I have keep sending inquires on why I didn't receive the fund every day. No response so far. I have also send request to cancel the pending transaction and no response either. It makes me thinking it looks like a scam and I have lost the money! In that case, what should I do to sue them? Can I file a complaint to small business court? I have all the records of Zelle transfer and emails I sent to Swapsy support. Any help is appreicated!Thank you!Follow up on 11/02/2025:I have received the exchanged fund. Looks like it is just slow service, not good experience but it worked.
I just completed 2 swaps, one on 10/13/2025 and the other on 10/15/2025, using Zelle to transfer USD to the recipient and Alipay to receive CNY from the payer. Both time went smoothly. Each of the CNY payments was received in my Alipay account the same day the Zelle payment was confirmed. I would recommend those visiting China to get some CNY in their Alipay or WeChat Pay wallets through Swapsy before the trip because digital payment is now much more popular in China than cash.
Customer service is extremely slow and clearly provided by non-native English speakers who do not understand English. I have been trying to get my money back for over a week for a transfer error and my request for the information I need to get my money back has been continually ignored. Until they sort out this customer service nightmare, avoid this company. They will not help if you have a problem. So far I have lost nearly $1000 on this service.
In Aug 15, I sent the full amount of 1,114 USD to the seller and seller confirmed the proof of transfer during the same day. But in Aug 16, I received the notification that the seller has already sent me the CNY; then I opened my account to double checked that: nothing happen and I have received 0 out of 7,999 CNY. So, I immediately clicked the dispute and entered the issue during the chat box --- but no one responded since 8/16. I did send two emails to the Swapsy Support to describe my situation but still no one process it. For Swapsy, if you see this review, please reply to me and make payment correctly or your guys could pay it back to me; Then I will delete this review.Thanks
I sent money on June 25 and my match received the full amount a couple days later, but now (July 14), I still haven't received my fund!!! It was a more than 1K USD transfer and I'm quite concerned right now! I emailed Swapsy bunches of emails but received zero response except for one auto-reply... I don't know what to say and what to do.. Anyone had the same experience?!
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Swapsy is a peer-to-peer currency exchange platform that specializes in the exchange of Chinese RMB and US dollars. The platform utilizes popular e-wallets such as WeChat Pay, Alipay, Zelle, and PayPal to facilitate secure and easy fund transfers, with most users receiving their funds within 48 hours and some transactions taking just a few minutes.
Swapsy's fees are very competitive, making it a cost-effective alternative to traditional currency exchange services. The platform's focus on amounts less than $2000 further adds to its appeal, making it an ideal choice for individuals looking to exchange smaller amounts of money.
Swapsy guarantees the safety of its users' funds and provides a simple-to-use web interface, further adding to the convenience of the platform. The exchange rate provided by Swapsy is fair and does not favor either side, ensuring a level playing field for all users.
Overall, Swapsy is a safe, convenient, and cost-effective way to exchange Chinese RMB and US dollars, offering competitive fees and a user-friendly platform. With its focus on smaller amounts and the use of popular e-wallets, Swapsy provides a reliable and efficient service for individuals looking to exchange currencies. Swapsy's commitment to fairness and security ensures that users can make transactions with confidence, making it an attractive option for anyone looking to exchange currencies.See more
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