swisschalet.com

2.2
2.2 Based on 319 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.2

/
5

319 Reviews

5 Star
23%
4 Star
4%
3 Star
4%
2 Star
10%
1 Star
59%

All Reviews

Filter Reviews

Review Time

Minna Kelly
Disappointing Experience with the Meal

I ordered the Festive Family meal at the takeout counter on December 6, 2025, selecting fries as two of my side choices. Unfortunately, the fries were completely inedible! They tasted like leftover fries that had been reheated the next day. I reached out to the support team, and they offered me two sides and a dessert. Additionally, everything was served cold!

2
Date of experience: Dec 06, 2025
Sydney Reed
Ordered at the takeout counter on Dec 6...

I placed an order for the Festive Family meal at the takeout counter on December 6, 2025, choosing fries as two of my side options. Unfortunately, the fries were completely inedible! They tasted like leftover fries that had been reheated. I called to complain, and they offered me two sides and a dessert. Did I mention everything was served cold?

2
Date of experience: Dec 06, 2025
Skyler
My family's favorite location on Queenston Road

This location is my family's go-to spot. The staff are amazing, creating a wonderful atmosphere. Our server was fantastic! However, it was extremely busy, and the staff seemed overwhelmed. Despite the manager being present, there was no assistance provided to help the servers manage the workload. Keep up the great work, you deserve recognition!

5
Date of experience: Dec 03, 2025
Davina Price
Disappointment with Festive Specials and CAA perks

We've been regulars here due to our grandson enjoying the meals. Recently, we ordered the Festive Specials, expecting the complimentary appetizer we usually receive with our CAA card. This time, we were informed that this perk doesn't apply to Festive Specials, which was frustrating given the higher prices. Additionally, why remove rice pilaf from the sides? We may consider dining elsewhere unless these issues are addressed.

1
Date of experience: Nov 23, 2025
Mitchell Bell
Great service from our waitress at Fairway Road

Our waitress at the Fairway Road location was outstanding. She was humorous and engaging, making our experience enjoyable. Although the restaurant was crowded and the food took a bit longer, it was worth the wait. When our meals arrived, they were hot and plentiful. She deserves a raise!

4
Date of experience: Nov 15, 2025
link_ago
Unpleasant experience leading to discomfort

The wait staff were friendly, but the food was unappetizing and caused me digestive issues. The fries tasted like they had been microwaved.

2
Date of experience: Nov 01, 2025
August Rogers
Avoid the frozen chicken pies

I recently tried the frozen chicken pies and they were terrible. I strongly advise against purchasing these.

1
Date of experience: Oct 23, 2025
Kkck12896
Thanksgiving Feast didn't meet expectations

The Thanksgiving Feast is usually great, but this time it fell short. The chicken portion was very small, and the market vegetables were overly salty and garlicky. There was no gravy, the stuffing was soggy, and the cranberry sauce was minimal. The potato was acceptable, but overall, this meal was not worth the price, especially for a senior.

2
Date of experience: Oct 13, 2025
ElAlejandroMC99
Slow service and disappointing dessert

We visited the location on Dufferin Street for Thanksgiving. The service was extremely slow due to being understaffed, and it worsened as it got busier. When we received our pumpkin pie, it was frozen. The waitress did provide three to-go pies as compensation, but the flavor was quite disappointing.

2
Date of experience: Oct 12, 2025
TK56
Unsatisfactory dinner experience

For dinner for two, the chicken portions were small, the fries were soggy and burnt, and the spring rolls had dry chicken. I tried to get a refund through the delivery service, but they were unhelpful. After writing a negative review, the owner reached out and apologized, but overall, the customer service experience was disappointing.

1
Date of experience: Sep 04, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More