Review Time
I recently ordered a pair of Reebok military boots (Coyote Brown) and a pair of Belleville military boots (Desert Tan) and the service by TacticalGear.com was great. The other items I ordered also arrived promptly and in excellent condition. Great online store for tactical items. Easy to shop.
Immediate response to my shipment. Paid for 3-6 business days for delivery and received my products on day 3. Had one issue with one item (wrong color), but the information for return items was clear and the reply was prompt. Would definitely use TacticalGear in the future.
Simply the worst customer service I have ever experienced. I ordered boots for a birthday present. They arrived 7 weeks after the birthday. No communication. They don't answer their phones. They answered one email with a "it's on backorder and expected to ship next week" response. Which it didn't. I will never buy from them again and will be advising everyone I know to avoid them.
Their Web site says to email for fastest response. I believed them. Here's a quote from their email: "We typically respond within one business day." Seven days later I called to follow up and was told "Sorry, we're a little behind." Then I was told that the backordered item is now discontinued. The rep claimed that they had sent me a notice. Of course there was no notice. She suggested that "maybe it's hanging out in one of your Spam folders." Then the rep said they don't process exchanges. She said I'd have to begin a new order to get the correct size item. So, after ignoring my customer service email for a week and then informing me about a discontinued item that they had not refunded, they had the audacity to ask me to place another order. They claim to have awesome customer service, and in responses to mediocre or poor reviews that always post something along the lines of "All you had to do is contact us and we would have fixed it." Believe that if you want to, but in my opinion every order is a gamble with this company.Order at your own risk. Also: I waited on hold for more than ten minutes before I spoke to a rep. Expect that too. I ordered three items, and was informed at checkout that one of the items was on backorder. No big deal. The other two items arrive after a short delay. I tried to contact them for help.
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