Review Time
Ordered a pair of Boots from tacticalgear.com. Was a good deal as I received a great promocode which dropped the price substantially. A couple of days after I placed the order I was informed my order was cancelled as I was flagged for fraud, and the only way I could now place an order was by using PayPal or Apple Cash. They couldn't tell me what was fraudulant about my debit MasterCard. I'm a Law Enforcement officer, and would have probably been a regular customer. There was no way to get the same price I had before on the boots with the promo, this place seems to good to be true and it probably is. I'll pass on ordering anything from them in the future and I recommend you do too!
Ordered boots from this “company” as a Christmas gift. Days later, still no shipping email. I CALLED the CS number and they told me my order was still being processed and assured me it would make it before Christmas. Literally 2 hours later, I get an email that my order was canceled because of a “fraudulent address given”. No idea what that means! A joke!!! Don’t even waste your time.
So I took a star. I’m keeping it. It’s mine until returns are free. I will lock it away, deep within the bowels of the Armstrong and Getty compound. A keep where souls suffer steadfastly. A dark and damp place where hopes fade and dreams are horrifically deformed by bludgeoning. Until returns are free, the 5th star will be anything but free. I will keep it buried so far down in the dungeons beyond the Acheron and erase its existence from my memory. The star will never join its four sibling stars in the gilded ranks of perfection, unless the heroic act of “free returns” graces the patrons of TacticalGear.com . This star, representing perfection and flawless execution, will remain in my metaphorical "Chateau d’If" possibly until the end of time. Even if the TacticalGear.com team changes their ways, I may have completely forgotten all about this review and forgotten about the star! So I will say this, if the day comes when returns are made free, when the company is big enough to afford free returns; consider this a 5 star rating. But because at the time of this authoring the free nature of returns was absent, so too the 5th star is absent and will remain absent for the reasons mentioned above, no need to go into all of that… again… that would be superfluous. I mean, why would I even type all of that again? Why would I type it in the first place? Maybe I’m bored? Maybe I’m crazy? Maybe I’m crazy bored and the one time I ever paid for a return was because the shirt size for a medium fit was so outrageous it fit like an XL and it was so jarring to pay for something as simple as a return/exchange that I wanted to return the favor with an equally jarring, time consuming, and confusing distraction from your normal life. So the real reason for this nonsense, is to take time away from you as you’ve taken from me. And that time, that I’ve taken, will be given life and a personality, and it will join the 5th star in the keep, deep down beyond the Acheron, in howling suffering, with eternally chafed skin and sore bones, and it will be lost forever down there. I win. I’ve won. I have defeated your process. You are my prisoner in this moment. Google gave me 4000 characters and I chose to ensnare the senses and bewilder the mind with this meretricious display of Burger King commercial style storytelling.Good luck to you, traveler. May you find your way. May you find free returns at TacticalGear.com in the near future. In case you were wondering: this was 2502/4000 characters.
I've been a customer of TG for many years, and only have had great experiences with them. On previous order I wasn't happy with the fit of BDU's I ordered, return was hassle free. Great customer service & gear, I've recommended TG to friends worry free.
Ordered women's shoes and received men's instead, called customer service, and got Natalie who was very rude on the phone, challenging me that I made the wrong order after I verified my order. I asked her to replace the shoes with faster shipping since I already waited a week to get them and she denied me any expedited shipping even though they were the ones that clearly made the mistake. But what mostly left me irritated was the attitude from Natalie with poor customer service. I’ll give them one more chance to send the right shoe but doubt I’ll be ordering from this site again as I paid a lot of money for these shoes, waited a week to get the wrong shoe, had to deal with rude customer service and now go out of my way to mail back the wrong show to wait again for my right order that I placed.Updated review: The manager of their customer service called me today to make things right, she was very kind and apologetic and assured me she was making sure the problem would get corrected by making sure the right product gets expedited shipping to me. I was very grateful for that extra call and reassurance since I wasn't even confident the last representative was going to get the right item shipped again and in a timely manner. So I've come back to edit my review and give a better rating for the follow-up customer service call.
This fit me perfect, the quality is very nice and the fit is true to size. I have bought a couple pair of Tactical pants from here in different colors and have been very satisfied with the entire experience from order, to shipping, to fitment.
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