tacticalgear.com

3.2
3.2 Based on 51 reviews

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Average Rating

3.2

/
5

51 Reviews

5 Star
49%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
45%

Filtered Reviews

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Review Time

Shipping Address Issue

They won’t ship my order because the billing address differs from the shipping address. This is ridiculous! I ordered a watch a week ago with no updates. I had to contact them to find out what was happening. I won’t be ordering from them again.

1
Date of experience: Jun 14, 2025
Madeleine Cook
Poor Customer Service

The customer service is terrible. I never received my package, which was sent back to them, yet they claimed it wasn't.

1
Date of experience: May 28, 2025
Johnny Barnes
Order Not Delivered

If I could give zero stars, I would. I never received my order, even though it was marked as delivered. The delivery photo doesn’t match my house. The seller refuses to issue a refund or take responsibility. This level of customer service is unacceptable. Avoid this seller for peace of mind.

1
Date of experience: Feb 26, 2025
Holly Barnes
Sizing Issues with Boots

I ordered a pair of boots, but they were too small. When I tried to exchange for a larger size, I encountered a frustrating process. Customer service was unhelpful. If you choose to order from this retailer, be cautious.

1
Date of experience: Jan 28, 2025
FM6
Terrible service. AVOID

Terrible service, they took my order saying the item is in stock online...its not. After 3 months waiting with ETA after ETA I never got the item and requested a refund. Hopefully I get that. Looking at the other reviews this is common practice. AVOID

1
Date of experience: Dec 12, 2024
Rogers Ross
Website is deceiving when ordering

TacticalGear’s site fails to mention that what may be “in stock”, and states that your order will be shipped in 1 package, may not actually be “in stock” (in the same facility) or ship in the same package as the rest of your order. After receiving my order, realizing that the main item was missing, customer service was contacted. This main item was a gshock watch. I was told that the gshock would ship from the manufacturer. Which is not what the website stated when I placed the order. The site stated that my order would be shipped in 1 package. They apologized. I requested a refund. Customer service was diligent, and followed up via email, telling me that my watch had been shipped, and would arrive the following day. I was provided with tracking shortly after. I originally gave this company one star. I received an email from Trustpilot, stating that my review would be taken offline if I did not provide more detail, per TacticalGear’s request. So this has been updated, and I have given TacticalGear one more star, and updated my review, which lacked the resolution that happened after the initial review. Their customer service representative was decent, but order at your own risk. The title of the review is correct. I would not have placed the order if it stated that it would be shipped separately. Also, it did NOT ship from the manufacturer. Which I have proof of. It was shipped by “CAT 5 COMMERCE”.Always know who you’re buying from, and who’s shipping it. Although my issue was resolved, I will not order from them again.

2
Date of experience: Dec 09, 2024
Nika P.
Items received were exactly as described

5
Date of experience: Jun 06, 2023
Jemmy F.
Staying FAR away from this joke company

Ordered and paid for a backpack. One that's regularly available on Amazon, REI, & Ebay. Several days later, I get an email stating that only the MILITARY can buy this product. A backpack for a laptop. Nothing that the military uses. Nothing covert that could POSSIBLY be misconstrued or used to misrepresent oneself. This is the most ridiculous restriction I have ever heard of. What is this world coming to?

1
Date of experience: May 30, 2023
Henry Mercier
Fast shipping and reliable service

5
Date of experience: May 18, 2023
matiose
Good service, fast shipping, exemplary products

Firstly, not overpowered by constant emails, like some other companies, telling me I have a good eye and should come back and buy, before the three people that have it in their cart do, only to find their out of my size. Secondly, the products I purchased were better than I'd expected. Very good quality , the price was very good, I'll pay more for good quality, here I paid less and got better. Descriptions were accurate, as were reviews. Shipped fast, and packed well, tracking and updates were spot on, whole experience was very good. I'm more than pleased, and will be purchasing here again quite often

5
Date of experience: May 04, 2023

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