Review Time
I initially approached Taxback to get an estimate, which I thought would be straight forward enough. Fill out the questionnaire and some details. I then got asked for documents, which I supplied. Weeks and weeks of waiting, shocking service from customer support as I was locked out of my taxback tracker (still haven't been given access) and no estimate. Then last night suddenly I got an email saying application complete and what I thought was an estimate, but no they submitted to Revenue and completed the refund. All I ever wanted was an estimate!! just to see if I could get a little bit more. Not an enjoyable service, no clarity, no real help, poor timing, poor communication and no ability from my side to see to agree to anything. I won't complain about their fees as that's business, but overall, I was VERY disappointed.. Also, I never do reviews, this is my first one ever, so that should paint a picture of the service I received.
Wouldn’t even give them a star if that was a choice. I started an application, they hadn’t even received my T4 certificate from Canada yet. My “tracker” said I owe a fee, so they advised via live chat I owe the CRA money plus a fee to them - not sure how they know I would owe money if they didn’t ask any further questions nor did they receive the correct documents? They also state you will receive a free estimate before anything is proceeded with, which I never received. After I protested this, they updated the “tracker” (backdated it!!) to show there was money owing!!! They ask you to sign paperwork with them signing them as your attorney up front, in the first stages of signing up - don’t be stupid like me and do this! They will not take your personal situation into account at all and do nothing to charge a huge fee.ABSOLUTE SCAM!
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