Review Time
I had previously used Taxback.com with no issues — they were fast, responsive, and easy to deal with. Unfortunately, my most recent experience was the complete opposite.Since they introduced an upfront fee, the level of service has noticeably declined. Once they had taken their payment, there seemed to be no urgency whatsoever to actually submit my claim. Communication was practically non-existent unless I chased them repeatedly for updates.The agent handling my case appeared completely uninterested in progressing the claim. It felt like, because they already had their fee, there was no incentive for them to provide any level of service.After weeks of delays and ignored follow-ups, I finally had to call and state that if my claim was not submitted that day, I would be issuing a chargeback through my credit card and filing a complaint with the CCPC. Remarkably, the claim was submitted within an hour of that call.That says everything.I will never use this service again. I’ve learned that it would be far less stressful to handle this myself than deal with the frustration, delays, and lack of professionalism I experienced this time.
So unhappy & frustrated with the service. Filled out my 4 year Irish tax return details online 14th Nov. Was not contacted for documents needed. I rang 1 week later & an agent emailed me for documents which I sent immediately. Another week went by & no update. I rang again, a different agent emailed me, was told first agent had left the company. Sent same documents again. More time went by & no update so rang & emailed again last week & was told invoice would be issued 8th Dec. No invoice so emailed agent. Finally got & paid invoice on 9th Dec. Emailed proof of payment & requested update on when return would be filed. Agent emailed me for same documents again which I sent for a third time. Emailed & rang today for an update & no response. I had hoped this would be an easy & stress free option to file my return instead it’s the opposite, so stressful & frustrating. Now I’m out of pocket having paid my invoice & still no tax refund. I wish I’d just filed the return myself, I would have my refund.Update 16th December:Hard to believe but it actually got worse! The calculations for 2 of the years was wrong. I had pay 2 further invoices. The return finally went into revenue. I got the liability statements for the 4 years & the refund from Revenue. But one of the years was filed wrongly with revenue, a considerable tax credit was not included in the filing of the return so the refund was a lot less. Your invoice is based on the refund. I emailed Taxback, sent a copy of the liability statement & was asked to check mine & my spouse’s bank account. The refund can’t be in the bank account if it’s not on the return to Revenue. So currently waiting to see if this is resolved.
The taxback team is repeatedly asking for my name and email ID, which I have provided many times in previous communications. Even the tacxback.com office has ack the receipt of my emails. Instead of responding to my emails, they are asking the same questions.
Still waiting for my refund since JuneNow received letter from HMRC To say my refund is being checked 3650 Am concerned I will be in trouble with HRmcHrmc have closed my claim saying that I am not due a refund and have closed my claim down Phoned taxbax no one picks phone up email no one responds very disappointed got nothing back Hrmc have closed my claim down December 14th
I have been requesting documents for months by email and phone with no reply. I have now missed out on purchasing a property as I didn't get the needed documents to the mortgage company on time. Still no response to this day. Avoid at all costs.
I think I may be clicked on their website weeks ago I have had two calls now. Both times I told them I have no need of their service. Super patronising telling me that maybe I've applied for the wrong thing when I advised him that I have already made my work from home claim via HMRC I understand you are trying to sell a service but infantilizing people does not gain you customers. The advisor sounded about 12 himselfEdit based on reply, if they dont even offer the services i was being pressured into buying, that's even worse.
My experience with Taxback.com was deeply frustrating and disappointing.I reached out hoping to understand whether I had any tax refund due from my time in Ireland, something that, as I later discovered, the Revenue provides for free. From the very beginning, the service felt vague, impersonal, and focused solely on charging fees rather than genuinely helping.Before I could receive any meaningful information, I was asked to pay an upfront fee (€39), even though they could not confirm if I was actually eligible for a refund. When I asked for clarification, the responses were uncertain and generic: phrases like “you might be entitled to something” or “we’ll only know after payment”. For a company that claims tax expertise, this lack of clarity is troubling.The most revealing part came when I contacted a competing agency. Within 24 hours, a professional explained exactly what I was entitled to — and even clarified that some of the services Taxback.com charges for are in fact available for free directly through the Revenue. Had it not been for my poor experience here, I wouldn’t have discovered this. So in a way, I’m grateful: it led me to the truth.Unfortunately, my impression is that Taxback.com relies heavily on clients’ lack of awareness, particularly non-Irish residents, rather than offering a genuinely transparent or customer-focused service.Conclusion: I do not recommend using this service. If you're unsure about your tax situation in Ireland, start by contacting the Revenue directly or speak with a professional who will explain your rights before asking for money.
It has now been over a year since I entrusted your company with managing my U.S. tax process, first under the supervision of Fanny Geldres and now with Kalina Ivanova. What was supposed to be a professional, reliable service has turned into an exhausting, unresponsive, and frankly unacceptable experience.As a direct result of your company’s incompetence and lack of accountability, I have been denied a U.S. visa for the second time. I was explicitly told my tax process would be completed by this month, which is why I scheduled my visa appointment accordingly—only to be left without answers for over four months, despite multiple follow-ups.I have submitted all required documentation, including the updated state form this month, and once again, no reply, no updates, no responsibility.At this stage: • I have lost $180 due to the visa denial. • I have no clarity on the status of the process. • I am beginning to believe that I have been scammed.If I do not receive an immediate, concrete response and resolution, I will: 1. Initiate legal action to recover all payments made. 2. File a formal complaint with consumer protection entities. 3. Share my experience publicly on professional platforms like LinkedIn, so other professionals do not fall victim to the same lack of ethics and professionalism.I am sending this also through e-mail attaching all the correspondence with dates and my client number. I will wait until 30.06.2025 for your response and solve this situation. After that, I will proceed accordingly.
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