Review Time
Azasia, I believe her name was, answered my customer service call this morning at 8:38 a.m. on Tuesday, 2-24-26. I needed some very specific technical assistance with the Tax Slayer app. and she very patiently walked me through the process of entering in my debit card information before entering my direct deposit numbers. This was my main concern and she did an excellent job of being professional, patient and polite when guiding me through the process.
Her customer service skills should be recognized, and I believe that any person in either a Supervisor or Training position should go back and listen to this phone call, and then use it as an example of how to do this job correctly, accurately and with an outstanding sense of professionalism that is quite rare these days.
Really easy to use, although I had a very simple return to prepare. I had to make a small correction after submitting the return, and it was a little bit difficult to do, but overall a really simple process
Nothing is free, fake ads and even when you're qualified to Free File your Tax return from the IRS they charge you and even more than other competitors. I swich for a different tax software and more easy to use, more efficient for your return and refund and !!!! you can file for free even E-file for free because of your income. Don't recomand.
You have to generate an account for each person that you are preparing returns for, with seperate logins. You also have to pay separately for each return. If you are preparing returns for children and parents, you CAN NOT designate a third party on form 1040. It is unacceptable that you can not complete ALL of the fields on any tax form. In addition, you have to pay for even the simplest return. We ended up paying hundreds of dollars for what should have been simple returns. Will not use again.
Started with Turbo tax yrs ago, but they grew greedy and spamy, then switched to H & R Block and same thing happened. Just switched to Tax Slayer and I found a new home; user friendly, easy and inexpensive by comparison.👍
While my refund (state)was higher I was given the wrong refund amount because the instructions do not tell you if your kids no longer qualify as dependents you have to completely remove them from the form. I have used several formats (free tax, turbo tax etc.)and have never ever had to remove my kids completely..once I put in their info it automatically would tell me that they don’t qualify and would adjust internally. Tax slayer does not do that causing me to make the decision to pay extra for the audit protection cause it was showing we were getting more back so I wanted the extra security. I don’t pay for that kind of stuff if I have to pay . So before it was done my taxes were rejected and I had to figure out the problem and ended up owing federal taxes plus paying extra. Then they would not refund me for that part either. The program needs corrected
Allowed me to specifically file my Dad's final income tax return with all of the deceased indicators transparent. Forms for splitting 1099-INT interest between my Dad's account and the Trust entity were "in-your-face" available; I did not have to hunt for anything. I had tried TaxAct and TurboTax before TaxSlayer, finding TaxSlayer the best of the experience.
I have been filing my taxes through Taxslayer for years. I usually don’t have any issues with audits. The only concern I have is the discount. If a customer have been filing g for 5 to 7 years with the same preparer there should be a better discount. Overall I have had an excellent experience with Taxslayer.Doris Collins s
Software was incapable of accurately preparing Indiana state tax return. I had to call 4 times to the support for Indiana schedule G. They were telling me that I was ineligible to take Offset credit and pointed me to the instructions for line 1. The credit I was trying to claim was on line 5 and it was explained on the next page. This is the software error that lead people overpaying their state taxes. As the former CPA I’m very familiar with the credit so I ended up preparing State return by hand and getting refund for my Indiana prep fees . Your support person finally agreed that I was eligible for credit but told me that Tax Slayer does not support it. If I knew it from the beginning, I would have used TurboTax. Software should support all legal tax deductions otherwise the taxpayers end up overpaying what they legally owe!
It was far harder than it should have been to navigate to specific forms and schedules. It should not require a call to tech support (nor should I have to pay extra for it) to locate a schedule.The UI is not intuitive and I found myself cursing fare more than smiling. I cannot give you the honest opinion you want due to potential restrictions on sending obscenities through the internet.You were, oddly enough, recommended by ChatGPT, yet another reminder that AI is just that - ARTIFICIAL Intelligence.I chose your software because this year I bought into a few publicly traded partnerships that issued K-1s and you were the cheapest site that handled them. For what it's worth, even though they performed quite well and paid dividends north of 12%, I sold them so that this problem would be limited to 2026 and after that I don't need to use TaxSlayer.
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