Review Time
My experience with the service was extremely disappointing. The customer support was lacking throughout the process, and the product did not match what was demonstrated at all. We were promised features that were simply missing once we began using it. After realizing it wasn't suitable, we stopped using it in under a month. However, we were still charged for the full year, with no genuine effort to address the situation or provide a fair adjustment. There was a lack of accountability, transparency, and any attempt to rectify the issue. This seems like a service more focused on locking customers into long-term payments rather than fulfilling promises made during the sales pitch. I would strongly advise others to reconsider before making a commitment. Ensure that everything promised in the demo is documented clearly — otherwise, you might end up paying for a product that fails to deliver.
I encountered a truly frustrating experience with the service. The customer support was inadequate from beginning to end, and the product did not align with what was showcased during the demonstration. We were enticed by features that were simply nonexistent once we began using it. After realizing it wasn't suitable, we stopped using it in under a month. Despite this, we were still charged for the entire year, with no genuine effort to resolve the matter or offer a fair adjustment. There was a lack of accountability, transparency, and any effort to make amends. This seems like a service more focused on locking customers into long-term payments than delivering on their sales promises. I would strongly recommend others to think carefully before committing. Make sure everything promised in the demo is documented clearly — otherwise, you may end up paying for a product that does not deliver.
The app itself is fine, but there are just way too many advertisements popping up at the most inconvenient times. It's honestly quite annoying. Additionally, there’s a frequent prompt asking me to sign up for paid coaching services, which I don’t need as a parent.
I forgot my password. Both the ‘send magic link’ and password reset options send a link to my email that indicates it has expired, regardless of how quickly I click on it. There seems to be absolutely no way to contact support that I can find in the app or on their website. The FAQs are unhelpful. It’s clear they don’t want to address issues when something goes wrong.
Being older, I remember when things weren’t all app-based and how the traditional methods were often much faster and more efficient. If you print out a schedule and hand it to parents, they can post it and check it in about a tenth of the time it takes to use the service. Filling out the list of games and practices on the platform takes much longer than just printing or emailing a schedule. The only reason I use this service is that my club requires it.
Beware — this service is the worst, and the customer support is even worse. Teams disappear, accounts get mixed up, and logging in is a hassle. The only assistance is through email, which takes 3 or more days for a reply. I waited 10 days and received a generic response about what I should try (which I had already done). I replied and waited another 5 days for another unhelpful suggestion. There is absolutely no customer service. They don’t care if it works or if you can find your children's team information, emails, or chats. I urge everyone to consider other platforms. This one is terrible.
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TeamSnap has taken the organization of youth, recreational and competitive sports into the 21st century. 15 million coaches, administrators, players and parents use TeamSnap’s web and smartphone apps to sign up, schedule, communicate and coordinate everything for the team, the club and the season. TeamSnap makes organizing sports as simple as click, tap and go.See more
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