Review Time
This company is a complete scam, flooding my email with bogus surveys like ‘You have won a BAUER 20V Cordless Drill/Driver Kit’ and ‘Congratulations, You've Won the Milwaukee Cordless Power Tool Set!’ while claiming to be ‘Connecting the world of youth sports’. It’s pure scum.
Teamsnap has no customer service number to call. I had multiple issues and it took an hour and 15 minutes of email/chats to address the issues, none of which were my fault. It would have been FAR faster for both the customer service representative and me, if we had been able to talk and work through the issue. They would not give me the manager to email chat with. They have customer service agents for "league" commissioners to talk to, but only league commissioners can talk to the agents. When our commissioner called the agent, she was out of the office for the next 3 weeks (which is fine someone is on vacation), but the recommendation was to go through the same web/chat process. The TeamSnap product has too many issues/glitches and the customer service process is one of the worst that I've expereinced. I'm trying to be factual here.
Very disappointed with the "upgrade" that we were sold. In addition to the fact that it is very cumbersome, repetitive and is not user friendly from the administrator's point of view, we were promised something that was not actually available. Specifically, our not for profit wanted to be able to submit and have parents/players sign off on waivers and forms all at the time of registration. Teamsnap offered that capability and it was submitted/signed by all parents. However, according to TeamSnap, there is no way for administrators to ever obtain the actually signed waivers/documents, which defeats the entire purpose and forced us to go out and have them all re-signed. We didnt feel like TeamSnap service were versed in the topic and/or helpful.
The app continues to get worse. Now Teamsnap tries to sell you their add free version every time you open the app. They make it very easy to mistakenly subscribe. Additionally, if you haven’t tried to contact their support you are lucky. They only allow email communication, their turnaround time is often multiple days (greater than 48 hours), and the customer service reps purposely try to delay any assistance and tell you that you, the user, are wrong regardless of the problem. Why would anyone pay for a service like this? Everyone should go to your coach and express the need to switch to an alternative platform.
Customer Service Extinct - Our non profit sports group purchased the one year subscription and there isn't any customer service. The onboarding experience is only through tutorials. Scheduling customer service says its convenient but doesn't even exist. They schedule two months out which isnt convenient when you need customer service for your tournament or customers. They sold us fake promises and the system is not intuitive. We tried working with them from August 2023- the day before the tournament in June 2024 and never received a call, assistance or any support at all. One star is too many!
Three weeks ago the paid subscriptions stats page stopped loading. After several attempts to email, to live chat, and several "escalations" to the so called development team there is no progress. The stats don't load. Dozens of players lost their stats / metrics and the only advice they can give? Start a new page and manually input the whole season again.. with stats I don't have. Never pay for this site. Ever.
This is a weird company. I purchased two subscriptions for $79 each. I wasn't getting enough out of them, so I chatted with one of their representatives and asked to end my subscription. I didn't expect anything other than the termination at the end of the contract - a year later. But he said he would give me a credit that would show up in my bank in 1-2 weeks. I was so impressed! Fast forward and that was a total lie. They gave me the runaround when I asked them about it. I would never trust them again. They are unprofessional.
Horrible app, froze after recent update Nd won’t give me the option to delete the app in IOS so I can reload it and sign back in. Now it’s stuck on my phone and useless because I’m not resetting my whole phone over the app because it is also my work phone and is full of sensitive information. I’m honestly considering hiring a lawyer and suing.
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TeamSnap has taken the organization of youth, recreational and competitive sports into the 21st century. 15 million coaches, administrators, players and parents use TeamSnap’s web and smartphone apps to sign up, schedule, communicate and coordinate everything for the team, the club and the season. TeamSnap makes organizing sports as simple as click, tap and go.See more
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