Review Time
Chris kept me updated with what time he would be arriving, he arrived in the allocated time slot and was able to fix my phone screen in around half an hour. Great service.
While the process was reasonably quick, I was disappointed that they could not repair or replace my daughter's tablet, which was only two months old. They offered £120 less than the cost of a new one, and with the £100 excess fee, I ended up paying an additional £220 out of my own pocket. This time, I opted for insurance that provides better protection and lower excess fees. My daughter, who is autistic and non-verbal, relies on a tablet for communication. However, due to her behavior when regulating or stimming, we take out insurance for these situations. Unfortunately, the service did not meet our expectations and failed to consider my daughter's needs when deciding on the payout, even after we appealed. Overall, I am quite disappointed with the service.
Excellent service, quick repair within 6 days of reporting the issue. They came to my home, communicated well throughout the process, and managed to replace parts and repair it from the van in just 1.5 hours. Highly recommended!
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