elekdirect.co.uk

4.7
4.7 Based on 141 reviews

Heavily discounted, new electricals from big brands. Yep. We know it sounds too good to be true, so let us explain. When ao.com is making room for new appliances, they send end of line stock to us at ElekDirect to sell at low prices. They just want the sp...

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Average Rating

4.7

/
5

141 Reviews

5 Star
87%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
4%

All Reviews

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Review Time

Tyrone Kelly
From Skepticism to Positive Experience

We generally hesitate to buy items we haven't seen in person, but even without being able to physically inspect the fridge freezers, the images were quite clear, and any damage was well indicated and described. The team delivered on time, and the online tracking feature allowed us to follow the delivery's progress. The delivery crew was courteous and ensured the area was clean afterward. Upon closer inspection, the damage to the fridge freezer was less noticeable than we expected. We also received a fantastic discount due to the damage.

5
Date of experience: Dec 23, 2025
Percival Butler
Fantastic Quick Service

Fantastic quick service, delivered within a day and the product is excellent.

5
Date of experience: Dec 22, 2025
Ingrid Bell
Outstanding Aftercare

I purchased an oven from the service, and the delivery was quick with friendly guys. It developed a manufacturing fault, and I was directed to the manufacturer for repairs. The issue lingered for 6 weeks while I had to follow up. Eventually, the manufacturer agreed to a replacement. The service team contacted me at 9:40 AM, and by 10:40 AM, I had a replacement scheduled for delivery the next day. We exchanged 6 emails with real, understanding people who take pride in their service. The representative was exceptional and saw this through from start to finish. I cannot fault the aftercare, and my initial experience was good too. All of this happened less than a week before Christmas. HIGHLY Recommend.

5
Date of experience: Dec 18, 2025
Casey Coleman
Excellent Service

Excellent service, with friendly delivery drivers and everything went smoothly. 👍

5
Date of experience: Dec 12, 2025
babazooka8660
Fantastic Team

I couldn't fault the team; they were incredibly friendly. After being scammed a couple of weeks prior over a washing machine, I was concerned I might be again. However, the team on the phone was lovely and reassured me every time I called. Naturally, I was worried and apologized for my frequent calls, but they understood. Both the customer service and delivery drivers were great. I may have annoyed them with my constant inquiries, but they were wonderful. For any future orders, I will definitely be ordering again. Thank you for your patience, and have a wonderful Christmas, everyone!

5
Date of experience: Dec 11, 2025
Erastus Reed
Incredible Deal on Surround Sound System

I bought a wireless surround sound system from the service, and because the box was slightly damaged, it was half the price of what other retailers charge. An absolute bargain! The system works perfectly with no damage, and their delivery service is excellent. Don't pay inflated prices; check them out first! Excellent service, and the sound system is simply brilliant!

5
Date of experience: Dec 09, 2025
Mindy Sanders
Wonderful Experience

A wonderful experience. My appliance arrived on the chosen date, and the delivery team was lovely. This is my second time using the service, and I would definitely use them again.

5
Date of experience: Dec 07, 2025
Debbie Ross
Fridge/Freezer - Excellent Value

I ordered a plumbed water dispenser fridge freezer and was shown clearly where any marks were before purchasing. Very satisfied with everything—communication and delivery were all excellent. Would recommend and would use them again.

5
Date of experience: Dec 07, 2025
astro1319
Top-Notch Service

We typically avoid buying items we haven't seen in person, but even without physically viewing the fridge freezers, the photos were very clear and any damage was well marked and described. The team delivered within the promised timeframe, and the online tracker let us see how close the delivery was. The delivery crew was polite and cleaned up after themselves. When we examined the fridge freezer closely, the damage was less than we expected and hardly noticeable. We received a great discount because of the damage.

5
Date of experience: Dec 06, 2025
Charlee L.
Unmatched Price for Our Washing Machine

Unmatched price for our washing machine. Timely delivery and excellent customer service to coordinate a convenient delivery date.

5
Date of experience: Dec 06, 2025

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Business Details

  • Heavily discounted, new electricals from big brands. Yep. We know it sounds too good to be true, so let us explain. When ao.com is making room for new appliances, they send end of line stock to us at ElekDirect to sell at low prices. They just want the space. Really. That’s it.



    And if a little bump or scrape doesn’t bother you, check out our clearance section. This is where you’ll find electricals that are all in perfect working order, but with some cosmetic damage.See more

  • email sales@elekdirect.co.uk
  • call 01204531234
  • language https://elekdirect.co.uk

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